Job Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

• Issue and prepare HR letters, including salary certificates, employment letters, experience letters, warning letters, PIP letters, and other employee-related letters in line with approved templates and internal requirements.

• Calculate and support Final Settlement and End of Service Benefits (EOSB), ensuring accuracy of service period, leave balances, deductions, benefits, and required approvals before submission to Finance.

• Analyze and monitor government HR portals related to employee services, including required updates, compliance actions, employee records, visa/Iqama-related transactions, and other government requirements as applicable.

• Create, update, and maintain HR Shared Services SOPs to standardize workflows, approval steps, document requirements, timelines, and responsibilities across HR transactions.

• Follow up with external agencies and service providers on a monthly basis, including payroll service providers, GR service providers, recruitment or manpower agencies, medical insurance providers, and other HR-related vendors.

• Coordinate monthly payroll and GR invoices by reviewing supporting documents, validating employee-related charges, clarifying discrepancies, and submitting approved invoices to Finance for payment processing.

• Coordinate employee contracts, contract renewals, amendments, and related documentation, ensuring records are accurate, complete, signed, and properly filed.

• Follow up with Finance on HR-related payments, including payroll-related invoices, agency invoices, employee reimbursements, settlement payments, and other approved HR payments.

• Prepare and maintain PIP letters, forms, trackers, and supporting documents required to improve employee performance, ensuring proper documentation, timelines, and follow-up with the concerned managers.

• Prepare HR announcements, internal communications, employee notices, and work-related updates in coordination with HR management and relevant stakeholders.

• Maintain and update the organization chart based on approved changes, new joiners, leavers, transfers, promotions, and reporting line updates.

• Prepare and coordinate employee news, HR updates, onboarding announcements, internal recognition content, and other employee communication items as required.

• Maintain accurate HR trackers, employee files, documentation logs, approval records, and shared service reports to ensure traceability, audit readiness, and compliance.

• Escalate missing documents, delayed approvals, portal issues, invoice discrepancies, policy deviations, or compliance concerns to the line manager for timely resolution.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Minimum 2–4 years of experience in HR shared services, HR operations, employee services, government relations support, payroll coordination, or administration.

• Good knowledge of HR letters, employee contracts, payroll support, EOSB/final settlement coordination, HR documentation, and employee file management.

• Ability to create SOPs, maintain trackers, follow up on pending actions, coordinate with external agencies, and manage multiple HR service requests accurately.

• Strong attention to detail when reviewing invoices, employee documents, government portal records, contracts, and payment requirements.

• Good communication skills in English; Arabic is an advantage for employee communication, government portal coordination, and external agency follow-up.

• Proficiency in Microsoft Excel, Outlook, Word, and record management tools; experience with HRIS, payroll systems, ERP, or government portals is preferred.

• High level of confidentiality, integrity, and compliance awareness when handling employee records, payroll data, HR letters, contracts, and sensitive HR matters.