Reports to: SVP, Human Resources

Location: Remote; Multi-state travel required as needed

FLSA Status: Full-Time, Exempt

OpenRoad Collision is a growing, multi-state collision repair company with a commitment to operational excellence and an employee experience that matches the quality of our work. We are seeking an HR Manager, Total Rewards to own and advance our compensation, benefits, and HR analytics functions, while also rolling up your sleeves on broader senior HR generalist work as part of a lean, high-performing People team. This is an individual contributor role with high visibility. You will serve as the subject matter expert in total rewards, but you are equally comfortable handling the full spectrum of HR support that comes with being part of a growing team.

Key Responsibilities

Compensation

• Design and maintain competitive salary structures through ongoing market benchmarking and analysis

• Lead annual compensation review cycles, including merit planning and off-cycle adjustment recommendations

• Conduct pay equity audits and partner with leadership to address disparities proactively

• Ensure compliance with federal and multi-state wage and hour laws, including pay transparency requirements

• Provide guidance to hiring managers on offer construction and internal equity considerations

Benefits Administration

• Manage day-to-day administration of health, dental, vision, life, disability, and ancillary benefit programs

• Lead annual open enrollment planning and execution, including communications, vendor coordination, and employee education

• Own vendor relationships and contract negotiations with brokers, carriers, and third-party administrators

• Monitor benefit plan utilization and cost trends; make data-informed recommendations for plan design changes

• Ensure compliance with ACA, ERISA, COBRA, HIPAA, and other applicable regulations

• Administer leave of absence programs (FMLA, state-specific leaves, and personal LOA), serving as the primary point of contact for employees and managers through the leave lifecycle

• Manage workers' compensation claims in coordination with carriers and operational leadership, ensuring timely reporting, case tracking, and return-to-work coordination

Employee Experience & Communication

• Develop clear, accessible total rewards communications that help employees understand and value their full package

• Maintain and distribute benefits education content across formats: FAQs, manager guides, new hire materials, and all-hands communications

• Serve as an internal resource for employee questions related to compensation, benefits, and HR programs

• Support a culture of transparency and equity through thoughtful program design and consistent application

• Support benefits integration for acquired entities, including plan harmonization and employee communications

• Partner with the broader HR team on company-wide communication initiatives, including policy rollouts, open enrollment campaigns, culture moments, and organizational announcements

HRIS, Reporting & Analytics

• Serve as a functional owner of compensation and benefits data within Paylocity (or equivalent HRIS)

• Own and maintain a real-time HR dashboard tracking key workforce metrics including headcount, turnover, compensation, benefits utilization, and compliance status

• Build and maintain reporting to support workforce planning, compensation analysis, and benefits cost tracking — translating data into clear insights for leadership

• Partner with Finance on headcount planning, labor cost modeling, and budget forecasting

• Lead internal HR audits on a recurring basis, identifying gaps in data integrity, policy compliance, and process adherence

• Coordinate and support external audits — including benefits plan audits, workers' compensation, I-9, and regulatory reviews — serving as the primary HR point of contact

• Prepare audit-ready documentation and reporting; track findings and drive remediation to closure

• Continuously identify opportunities to improve data integrity, reporting efficiency, and system utilization

Performance Management

• Administer and coordinate the company's performance review cycle, including annual reviews and new hire 90-day check-ins

• Partner with managers to ensure timely completion of reviews, providing templates, guidance, and process support

• Track completion rates and flag overdue reviews; maintain accurate records in the HRIS

• Support a consistent, fair review experience across locations — helping managers deliver meaningful feedback tied to role expectations

• Identify patterns in performance data that can inform compensation decisions, development investments, or retention risk

HR Generalist Support

• Serve as a capable generalist resource on a small HR team — willing to pitch in across employee relations, onboarding, offboarding, and policy administration as needed

• Support managers on performance management conversations, documentation, and corrective action processes

• Contribute to handbook development, policy updates, and HR communications across a multi-state workforce

• Partner with leadership on HR compliance matters spanning multiple jurisdictions, including wage, leave, and employment law requirements

• Support HR due diligence and people integration activities related to acquisitions and organizational changes

Qualifications & Experience

• 7+ years of progressive HR experience, with a meaningful focus on compensation and/or benefits and demonstrated generalist breadth

• Comfortable operating as a team of one on a given workstream: highly self-directed with strong judgment about when to escalate

• Demonstrated ability to manage multiple workstreams simultaneously in a fast-paced, multi-state environment

• Strong analytical skills and agile when working in Excel/Google Sheets and translating data into clear recommendations

• Working knowledge of HRIS platforms; Paylocity experience a plus

• Solid understanding of federal and multi-state employment law across compensation, benefits, and general HR compliance

• Clear, direct communicator who can shift between strategic program design and tactical employee support without missing a beat

• Bachelor's degree in Human Resources, Business, Finance, or a related field; equivalent experience considered

What We Offer

• Competitive base salary commensurate with experience

• Comprehensive benefits package including medical, dental, vision, and life insurance

• 401(k) with company match

• Generous PTO and paid holidays

• A company in growth mode, which offers meaningful work, real ownership, and room to shape the function