Foundever

HR Manager Italy

Foundever  •  Milan, IT (Onsite)  •  3 hours ago
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Job Description

Job Summary

The HR Manager is responsible for ensuring legal compliance across all employment-related matters

while providing expert guidance on labor law, employee relations, and risk management. This role serves

as a key advisor to leadership and HR teams, ensuring alignment between Italian labor legislation and

Foundever’s global HR policies.

Key Responsibilities

Employment Law & Compliance

  • Ensure full compliance with Italian labor legislation, collective bargaining agreements, and

regulatory requirements.

  • Monitor changes in employment law and proactively advise leadership and HR stakeholders on

potential impacts and required actions.

  • Support the development, review, and implementation of HR policies, procedures, and

employment documentation in line with legal requirements.

Employee Relations & Case Management

  • Lead and manage complex employee relations cases, including disciplinary actions, grievances,

investigations, and terminations.

  • Provide expert guidance on performance management processes to ensure legal soundness and

consistency.

  • Act as a subject matter expert for sensitive cases, ensuring fair treatment and risk mitigation.

Advisory & Stakeholder Partnership

  • Serve as a trusted advisor to senior leaders, HR Business Partners, and operational teams on

labor law and employee relations matters.

  • Support negotiations with works councils, unions, or employee representatives when applicable.
  • Liaise with external legal counsel, labor authorities, and regulatory bodies as required.

Risk Management & Governance

  • Identify employment-related legal risks and propose mitigation strategies.
  • Support audits, inspections, and internal reviews related to labor compliance.
  • Ensure accurate documentation and record-keeping to support legal defensibility.

Training & Knowledge Sharing

  • Deliver training and guidance to managers and HR teams on labor law, employee relations, and

best practices.

  • Promote consistent and compliant application of HR policies across the organization.

Qualificaltions and Competencies

Degree in Law (mandatory); specialization in Labor or Employment Law is highly preferred.

  • Minimum of 5–8 years of experience in employment law, HR legal advisory, or employee

relations roles.

  • Strong, practical knowledge of Italian labor legislation and employment practices.
  • Experience working in a multinational or matrixed organization is an advantage.
  • BPO experience preferred

The ideal candidate also has exceptional verbal and written communication and interpersonal skills as well as high ethical standards, discretion, and professionalism

Foundever

About Foundever

Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.

Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Miami, FL
Year Founded
Unknown
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