Job Description

We are seeking an experienced Human Resources Manager to lead the onsite HR function for a large, complex, high-volume unionized convention and events operation.

This role serves as both the HR leader for the account and the subject matter expert for Employee Relations, Labor Relations, and Collective Bargaining Agreement administration. The HR Manager will own the day-to-day HR function partnering closely with the General Manager and department heads to support the operation. Account-level business decisions will be made in partnership with the General Manager, while Regional HR will provide district oversight.

The successful candidate will bring broad HR leadership experience combined with deep labor and employee relations expertise. They must be equally comfortable leading a grievance meeting, conducting a complex investigation, advising a department head, reviewing a payroll issue, assessing staffing needs, developing their team, or identifying a compliance risk before it becomes a larger problem.

This is a highly visible role requiring someone who can step in with minimal learning curve, quickly understand the operation, establish credibility, and take ownership of the department. The ideal candidate combines confidence and sound judgment with compassion, candor, fairness, and the ability to build strong working relationships across all levels of the organization.

COMPENSATION: The Salaried rate for this position is $80,000.00 to $90,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Serve as the onsite subject matter expert for Employee Relations, Labor Relations, and CBA administration, including interpretation of contractual obligations and management rights.
• Manage grievances and lead Step 1 meetings; partner effectively with union representatives and shop stewards while confidently representing the Company's position.
• Conduct complex workplace investigations and provide clear, well-supported recommendations regarding discipline, corrective action, and resolution.
• Coach managers and department leaders through performance management, attendance, conflict, employee complaints, and other sensitive employee relations matters.
• Lead the overall HR function for the account and ensure HR programs, processes, documentation, and practices are executed accurately, consistently, and on time.
• Maintain working knowledge of and ensure compliance with applicable District of Columbia, local, and federal employment laws and regulations, including wage and hour, leave, anti-discrimination, accommodation, and other workplace requirements.
• Directly oversee all HR dept sub-functions and develop the Payroll Supervisor and Recruiting Specialist; establish clear expectations, accountability, and priorities for the team.
• Partner closely with the Scheduling Manager on workforce planning, staffing needs, seniority and contractual considerations, and operational requirements.
• Maintain oversight of payroll, recruiting, onboarding, employee records, leave administration, compliance, workforce administration, and other core HR processes.
• Partner with the General Manager and department heads to anticipate workforce challenges, strengthen leadership practices, and develop practical HR solutions that support the business.
• Identify significant employee relations, labor, payroll, leave, compliance, or legal-risk matters and escalate appropriately to Regional HR or other support partners.
• Proactively identify opportunities to improve HR processes, employee experience, workforce effectiveness, and overall account performance.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Minimum Qualifications

• 5+ years of progressive Human Resources experience with broad responsibility across multiple HR disciplines.
• Minimum of 3 years of experience in a management-level HR role within a unionized environment.
• Significant hands-on experience with collective bargaining agreement interpretation, labor relations, grievance administration, Step meetings, and union-management relations.
• Strong employee relations experience, including complex workplace investigations, disciplinary actions, performance management, and leadership coaching.
• Demonstrated experience independently leading an HR function or serving as the primary HR partner for a complex business operation.
• Experience overseeing or partnering closely with payroll, recruiting, scheduling, workforce planning, and HR administration.
• Demonstrated ability to make sound HR decisions independently while recognizing matters that require escalation.
• Strong knowledge of employment law, HR compliance, leave administration, wage and hour requirements, and workplace investigations.
• Strong written and verbal communication, organization, conflict management, and relationship-building skills.
• Ability to operate effectively in a fast-paced, high-volume environment with competing priorities.

Preferred Qualifications

• Experience supporting a large hourly workforce within hospitality, sports and entertainment, convention centers, hotels, food and beverage, healthcare, manufacturing, transportation, or another complex service environment.
• Experience managing a highly active union relationship and multiple concurrent labor matters.
• Experience directly leading and developing HR or administrative staff.
• Experience with high-volume or event-driven staffing models.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.