Job Description

Exceptional Hospitality Starts with You

This role is based at our corporate office in Bogotá, Colombia

This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As the HR Manager, Colombia Shared Services Office, you will provide strategic and operational HR leadership across three areas of responsibility: the Colombia HR Shared Service Office, the corporate Team Member population in Colombia, and recruitment for Hilton's managed hotel portfolio in Colombia. The role ensures consistent, timely, inclusive, and compliant HR service delivery aligned with business needs, Hilton's culture, and applicable local requirements.

What you'll do during a typical day:

• Cultivate a high-performing team. Drive engagement and retention through performance management, professional development, and recognition programs. Oversee performance evaluations and succession planning to support career growth and leadership development for SSO team.
• Manage team member relations: Provides guidance on employee relations, conflict resolution, and labor contract compliance, including grievance handling and negotiations.
• Direct HR policies and compliance: Establish and enforce HR policies, ensuring adherence to employment laws, wage and benefit administration, and workplace safety regulations.
• Provide oversight for the full Corporate Team Member lifecycle – Colombia: Recruiting, onboarding, payroll, benefits administration, TM relations, and terminations.
• Deliver corporate lifecycle processes consistently and accurately in partnership with US stakeholders.
• Ensure HR governance, policy compliance, and alignment with country-wide HR strategies, partnering closely with Regional HRD.
• Lead Corporate Team Member Relations, including escalations, investigations, and ethics complaints.
• Support in-language interview support to candidates in partnership with recruiting
• Oversee Corporate visa and immigration processes
• Lead Corporate onboarding process including local compliance, office assignments, equipment ordering support (with hiring manager)
• Manage Corporate HR reporting, TMX updates, metrics, and cost allocation accuracy.
• Support the TMX, Oracle Expansion for Corp. Colombia
• Manage candidate experience: Establish service standards and response-time expectations throughout the recruitment process.
• Maintain systems and reporting: Prepare recruitment dashboards, reports, and analysis.

How you'll collaborate with others:

• Partner with operations leaders: Establish the annual strategic objectives and drive alignment on operational priorities.
• Serve HR governance, policy compliance, and alignment with country-wide HR strategies, partnering with Regional HRD.
• Partner with HRCs to manage corporate performance cycles, GTMs, and GPTW survey processes for corporate team members.
• Create all Corporate offer letters and administer benefits while partnering with HRCs and Recruiting
• Partner with property and HR leaders to anticipate critical vacancies, hotel openings, seasonal staffing needs, internal movements, promotions, and hard-to-fill positions.
• Strengthen employer branding: Build Hilton's employer presence and talent pipelines through relationships with universities, educational institutions, communities, job fairs, and other talent sources.

Projects you'll take ownership of:

• Lead the HR Shared Service Office: Define the operating strategy, ensuring service delivery and performance metrics are achieved.
• Lead HR strategy and operations: Develop and execute HR strategies aligned with business objectives, ensuring compliance with corporate HR policies and local regulations.
• Ensure continuity and risk management: Identify and mitigate operational and compliance risks.
• Lead HR process improvements and operational effectiveness initiatives
• Regional and Corporate Projects: Participate in regional and corporate projects involving HR innovation, automation, audits, technology implementation, and service-delivery improvement.
• Drive talent acquisition and workforce planning: Oversee recruitment, onboarding, and workforce planning to attract and retain top talent while optimizing labor costs.
• Lead the Colombia recruitment strategy: Define and execute the national recruitment strategy for Hilton's managed hotels ensuring quality and consistency with resources, platforms, and budget.

What It Takes to Make the Stay

You have these minimum qualifications:

• Three (3) years of experience as a Human Resources Manager in Hospitality or similar industry.
• Three (3) years of experience driving operational performance.
• Three (3) year of experience with labor laws, team member relations, union negotiations and owner relations.
• Three (3) years of demonstrated experience leading, developing and motivating teams to achieve or exceed business goals.
• Travel up to 30%.

It would be useful if you have:

• Multi-unit oversight or above-property experience
• Familiarity with Colombia Labor Law

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.