Job Description

Company Description

At Sutherland, beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. Share this vision and join us as a Human Resources Manager. Help us shape our organization’s culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement.

If you are a Human Resources Manager looking to take your career further, do not miss this opportunity!

As a Human Resources Manager, you are expected to maintain and understand the pulse of the site and/or program.

Job Description

Are you a seasoned HR professional seeking a challenging and rewarding role? Sutherland is actively searching for a dynamic and experienced individual to join our team as a Manager - Business HR.

As the Manager - Business HR, you will play a pivotal role in the strategic alignment of HR initiatives with organizational goals. Your responsibilities will encompass the effective administration of day-to-day HR operations, ensuring seamless delivery of HR services. We are looking for an individual who can act as a true business partner, understanding the unique needs of our program and driving HR strategies that contribute to our overall success.

• Lead HR projects addressing business needs, including talent retention initiatives.
• Develop and implement strategies to enhance employee engagement and workplace culture.
• Manage training programs and career development initiatives for employees.
• Oversee reward strategies and contribute to creating a positive work environment.
• Analyze HR data and create reports to support business KPIs.
• Ensure compliance with workplace regulations and handle complex HR situations.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
• 3–5 years of solid HR experience in a BPO or fast-paced operations environment.
• Hands-on exposure to employee relations, performance management support, policy administration, and engagement.
• Experienced in handling coaching documentation, attendance issues, and employee case tracking.
• Able to partner with operations leaders on people-related actions and initiatives.
• Strong communication, interpersonal, and conflict-resolution skills.
• Good grasp of Philippine labor laws and company policies.
• Discreet and professional when handling sensitive employee concerns.
• Capable of basic HR data tracking and reporting.
• Proficient in MS Office and HR tools.
• Approachable, organized, and calm under pressure.
• Experience supporting multiple business units or accounts.
• Involvement in engagement or retention programs.
• Willingness to work flexible hours based on operations' needs.

Additional Information

Interested candidates must be willing to work onsite in Clark, Pampanga