Job Description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Acts as human resources business partner to General Manager(s) of single unit or multiple units in a geographic area

Benefits

• Paid time off

• 401k, with company match

• Company sponsored lifeinsurance

• Medical, dental, vision plans

• Voluntary short-term/long-term disability insurance

• Voluntary life, accident, and hospital plans

• Employee Assistance Program

• Commuter benefits

• Employee Discounts

• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Partners with General Manager of operating unit to understand business objectives and identify corresponding human resource needs; implements human resources strategy to support business objectives

• Partners with Operations and other key functions to develop programs that support employee retention.

• Helps drive division-wide human resources strategy, programs and processes into units

• Partners with operations and training functions to identify training needs and provide input on training approaches and content.

• Partners with operations and recruiting functions to identify and understand workforce needs; may be required to actively participate in recruiting union hourly employees and support recruitment for exempt and non-exempt positions.

• Serves as the primary employee and labor relations manager to mediate and resolve employee disputes and union grievances for kitchen.

• Provides counseling/training for unit management in the areas of labor/employee relations, EEO, affirmative action and discrimination.

• Provides policy interpretation and ensures accurate and consistent application of all company policies and procedures, and related local, state and federal laws, and applicable collective bargaining agreement(s).

• Receives and responds to employment-related claims from various government or public agencies; recommends settlement or defense based on actual investigation of facts.

• Accomplishes human resources and organization mission by completing related results as needed.

Qualifications

Education:

• Bachelor degree from a four year college or university is required

Work Experience:

• 5 years of experience in progressively responsible human resource roles, with at least 2 years of experience in Labor Relations and Employee Relations.

• At least 2 years of experience managing HR staff

• Experience recruiting in transportation, hospitality, manufacturing or food service environment highly desirable.

Technical Skills: (Certification, Licenses and Registration)

• Multi-lingual skills highly desirable

• Demonstrated knowledge of state and federal employment law

• Position requires experience and skills in:

  • Business acumen

  • Effective relationship building

  • Business partnering

  • Cross-functional collaboration

  • Talent acquisition

  • Business partnering

  • Negotiation

  • Establishing metrics for human resources performance

  • Analysis

  • Time management

  • Prioritizing multiple projects/tasks

• Candidate must have strong interpersonal skills, and be highly organized, action oriented and collaborative

• Must also have proficiency in all areas of EEO/Tile VII compliance including expertise in investigating and formally responding to Title VII charges

• Must have strong computer and database application skills (Excel, PowerPoint, etc.)

• Accomplishes human resources and organization mission by completing related results as needed.

• PHR/SPHR is preferred

Language / Communication Skills:

• Excellent oral and written communication skills; must also be good listener

Job Dimensions

Geographic Responsibility: Unit or Region

Type of Employment: Full-time

Travel %:

• If responsible for multiple units, must be able to travel frequently between assigned units in the designated geographic area;

• Ability to travel up to an additional 10% of time

Exemption Classification: Exempt

Internal Relationships: Employees at all levels of the organization

External Relationships: Employment candidates

Work Environment / Requirements of the Job:

• Regularly, stands, bends, lifts, and moves intermittently during shifts

• In a normal production kitchen facility there may be physical discomfort due to temperature and noise

• Ability to work a flexible schedule as needed

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Dir, HR or VP, Ops, BU

Dotted Line Manager (Title, if applicable): n/a

Number of Direct Reports: Varies by unit size, up to 5+

Number of Dotted Line Reports: n/a

Estimated Total Size of Team: up to 7+

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills

• Engaging – Understanding others, Team Leadership and Developing People

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees atgategroupare expected to live our Values of Excellence,Passion,Responsibilityand Respect To demonstrate these Values, we expect to observe the following from everyone: 

Excellence

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

• We constantly learn by giving and receiving feedback, improving from ourmistakesand bettering ourselves.

Passion

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

• We care about what we do, and we understand the impact we have on others and the planet.

• We always look outforeach other –creating a safe workplace environment is everyone’s responsibility

Respect

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

• We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all onegategroup

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

05/26/2026

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!