Job Description

Level: Management
Job Location: Austell, GA 30106
Position Type: Puckett EMS
Job Category: Human Resources

Position Summary
The Human Resources Manager (HRM) serves as the primary executional HR leader supporting field operations within an assigned region or market. This role is responsible for delivering day-to-day HR support, ensuring compliance, driving consistency in HR processes, and partnering closely with operational leadership to support workforce needs.
The HRM plays a critical role in stabilizing operations through strong employee relations support, onboarding execution, and alignment with enterprise HR initiatives. This position is highly visible and requires a proactive, hands-on approach in a fast-paced, 24/7 operational environment.
Key Responsibilities
Operational HR Support
- Serve as the primary HR partner for field leadership, providing timely support on employee relations, staffing challenges, and day-to-day HR needs
- Support hiring and onboarding processes in partnership with Talent Acquisition and Operations
- Ensure consistent application of HR policies, SOPs, and company standards across assigned markets
Employee Relations & Investigations
- Lead and manage employee relations issues, including investigations, corrective action, and terminations
- Partner with leadership to ensure fair, consistent, and legally compliant outcomes
- Document all cases thoroughly and maintain appropriate records
Compliance & Risk Management
- Ensure compliance with federal, state, and local employment laws, as well as internal policies
- Support certification, licensure, and training compliance in coordination with Operations and Compliance teams
- Identify and escalate potential risk areas proactively
Onboarding & Employee Experience
- Oversee onboarding execution to ensure a consistent and positive employee experience
- Partner with Operations to improve retention through early engagement and support
- Monitor trends in turnover and provide recommendations for improvement
HR Program Execution
- Support rollout and execution of enterprise initiatives (performance evaluations, compensation structures, onboarding standardization, etc.)
- Ensure adoption and consistency across assigned markets
- Provide feedback to HR leadership on program effectiveness
Data & Reporting
- Monitor key HR metrics (turnover, vacancy, time to hire, employee relations trends)
- Provide insights and recommendations to improve operational performance
- Maintain accurate data within HRIS systems (Paycom)

Qualifications

Qualifications
Required
- Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
- 5+ years of progressive HR experience, preferably in multi-site or field-based environments
- Strong employee relations and investigation experience
- Working knowledge of employment laws and HR compliance requirements
- Ability to operate independently in a fast-paced, high-demand environment
Preferred
- Experience in healthcare, EMS, behavioral health, or other 24/7 operational environments
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification
- Experience supporting large, distributed workforces
Core Competencies
- Execution & Accountability – Drives results and follows through on commitments
- Employee Relations Expertise – Handles complex situations with sound judgment and consistency
- Operational Partnership – Builds strong relationships with field leadership
- Communication – Clear, direct, and effective across all levels
- Problem Solving – Identifies issues and delivers practical solutions
- Adaptability – Thrives in a fast-paced, evolving environment

Work Environment & Physical Requirements
- Ability to travel within assigned region as needed
- Ability to work in a fast-paced environment with frequent interruptions
- Ability to sit, stand, and use a computer for extended periods
- Occasional off-hours availability may be required to support 24/7 operations
Travel Requirements
- Up to 25–40% travel within assigned region
Compliance & Governance
- This role is responsible for ensuring adherence to all company policies, SOPs, and regulatory requirements
- Must maintain confidentiality and handle sensitive information appropriately
- All actions must align with company values and operational standards
- This position is subject to any applicable Collective Bargaining Agreements (CBA) where relevant