Human Resources Manager – Hospitality

Location:
Nairobi, Kenya

About the Role

The Human Resources Manager will lead and manage all HR functions, ensuring the attraction, development, and retention of high-performing talent within a dynamic hospitality environment. This role is critical in building a strong service culture, driving employee engagement, and aligning HR practices with operational excellence and guest experience standards.

Key Responsibilities

1. Talent Acquisition & Workforce Planning

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  Lead end-to-end recruitment for hospitality roles including front office, housekeeping, food & beverage, and guest experience.
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  Develop workforce plans aligned to occupancy levels and business demand.
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  Ensure timely hiring of skilled and service-oriented staff.
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  Strengthen employer branding to attract top hospitality talent.

2. Employee Relations & Engagement

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  Act as a trusted advisor to management and staff on HR matters.
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  Foster a positive, inclusive, and high-performance work culture.
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  Manage employee relations issues with professionalism and fairness.
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  Drive employee engagement initiatives and retention strategies.

3. Performance Management & Training

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  Implement and manage performance appraisal systems aligned with service excellence standards.
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  Identify training needs and coordinate learning programs in customer service, hospitality standards, and leadership.
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  Support department heads in coaching and developing their teams.

4. HR Operations & Compliance

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  Ensure compliance with Kenyan labour laws and hospitality industry regulations.
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  Oversee payroll inputs, employee records, contracts, and HR documentation.
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  Maintain HR policies and ensure consistent application across departments.

5. Culture & Service Excellence

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  Champion a strong guest-centric culture across all teams.
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  Align HR practices with the organization’s hospitality standards and brand promise.
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  Support initiatives that enhance service delivery and guest satisfaction.

Requirements

Qualifications & Experience

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  Bachelor’s degree in Human Resources, Business Administration, or related field
• 
  Higher Diploma in HR (IHRM) or equivalent certification
• 
  Minimum
  5–7 years’ HR experience
  , with at least
  3 years in hospitality
  (hotel, lodge, or serviced apartments)
• 
  Strong understanding of labour laws and HR best practices in Kenya
• 
  Experience managing diverse teams in a fast-paced service environment

Key Competencies

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  Strong interpersonal and communication skills
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  High emotional intelligence and conflict resolution ability
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  Proactive, solution-oriented mindset
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  Ability to influence and build relationships across all levels
• 
  Strong organizational and multitasking skills
• 
  Passion for people development and service excellence

Preferred Attributes

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  Experience in boutique hotels or high-end hospitality environments
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  Strong focus on employee experience and guest satisfaction
• 
  Professional, approachable, and highly confidential

Why Join

This is an opportunity to shape the people strategy of a growing hospitality environment, build strong teams, and directly impact service excellence and guest experience.