Job Description

Role Purpose

As HR Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

Key Accountabilities

People

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
• Educate and train managers on HR disciplines to foster productivity and enhance performance.
• Welcome and conduct new team member orientation.
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
• Ensure hotel or company hiring standards and applicable laws and regulations are followed.
• Build great relations with outside contacts.

Financial

• Help create the Human Resources department budget and control expenses
• Monitor staffing to manage costs.

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Ensure compliance with relevant employment laws, policies and procedures.
• Conduct annual HR compliance/standards self-audit.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues.
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Accountabilities

This is typically the only Human Resources professional in a hotel. May supervise coordinator(s) in a larger hotel.

Key Skills & Experiences

• High school diploma / secondary education / equivalent.
• 2 years’ related experience in Human Resources, or an equivalent combination of education and experience.
• Some college courses in Human Resources, Employment Law or related field preferred.
• Must speak fluent English.
• Other languages may be preferred.