Job Description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance- we set a high standard and we’re not satisfied with being average

This role

Our HR Implementation Consultants are responsible for implementing the Employment Hero platform with customers, gathering information and providing solutions to not only our HR product, but also supporting our entire Employment Operating System (eOS).

Your key focus areas will be:

• Day-to-day you'll be an influencer, presenter and trainer for all things HR; whilst also being comfortable and familiar with the payroll product.
• Your number one focus is to ensure that Employment Hero customers, partners and internal stakeholders have the knowledge and skills they need, to proficiently operate and administer our HR software; by ensuring they have excellent learning experiences, and as a result - they're highly satisfied with Employment Hero products.
• Managing change and stakeholder engagement, and communicate clearly with our customers who are not always the experts in HR or legislative requirements.
• Work closely and broadly across our Implementations team alongside our Project Managers, Payroll Consultants and Data teams; plus collaboration with our product and customer support teams, with the opportunity to learn and grow within our dynamic, fast-paced environment.

Responsibilities

• Manage a portfolio of SMB customers and guide them through setting up and adopting Employment Hero.
• Design, develop and deliver workshop content to multiple clients on HR implementations based on HR best practice.
• Be an influencer, presenter, trainer, problem solver for all things HR, motivating customers to adopt features and go-live within their project deadline.
• Although HR would be the primary focus, be comfortable and knowledgeable in also supporting our payroll customers in their dual Employment Hero Implementations.
• Provide technical assistance to customers via Zendesk and guide customers through their roadblocks during the implementation process.
• Be the ‘voice of the customer’ and use your HR knowledge, experience and insights to test new features and influence future product development.
• Project manage multiple client projects and contribute to process improvement initiatives that will help the team exceed monthly product adoption targets.
• Documentation of content to support system implementation.
• Handle customer escalations and objection handle where appropriate.

Requirements

• 3+ years experience/background in HR, Recruitment, Payroll, SaaS, systems implementation, online training, customer success, account management or customer facing technical support.
• Project management experience and ability to work in a fast-paced, high velocity environment.
• Strong ability to build client relationships, influencing customer behaviour, and delivering an outstanding customer experience.
• Naturally enjoy technical problem solving, setting up new systems and deep diving into customer data.
• Aren’t afraid of targets and KPIs because they inspire and motivate you.
• You like coming up with new ideas and solutions to any sized problem.
• Can easily pivot and adapt when things change unexpectedly.
• You are comfortable presenting online training to large and small groups, because you enjoy teaching systems to new users.

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.

We verify candidate identity and location as part of our hiring process.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.