Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Demonstration

The HR Geo Services Associate role is responsible for providing HR support to the geographies within their scope of responsibility.

These roles deliver the HR services that require close physical proximity to business operations and cover one to multiple UPS locations. High level responsibilities vary by country based on the level of BPO support received but may include management of employee concerns and complaints, inquiry management, implementation of local services and programs to reduce employee turnover, talent acquisition, select onboarding / offboarding activities, and on site learning facilitation.

Key Responsibilities

1. HR Operations & Employee Lifecycle Services

• Provide day‑to‑day HR support for employees within the assigned geography (Korea), covering the full employee lifecycle.
• Manage onboarding and offboarding processes, ensuring accuracy, timeliness, and adherence to local requirements.
• Maintain accurate and up‑to‑date employee records in HR systems (Workday, Websir, etc)
• Support Internal Job changes process including employment letters, job changes, and employee data updates via Workday system.
• Handle daily employee queries related but not limited to HR policies, benefits, leave, and workplace practices.
• Vendor management from renewal, communication, or payment on time.

2. Compliance & Local Regulation Alignment

• Ensure HR processes and practices comply with local labor laws, statutory requirements, and internal policies.
• Support audits, inspections, and internal reviews by providing required HR documentation.
• Monitor regulatory changes within the geography and flag potential impacts to HR policies or practices.

3. Partnering with UPS management team

• Act as an HR advisor to people managers on routine HR matters by giving accurate feedback and or resolution in a timely manner.
• Collaborate with HR partners team in other Countries (mainly within APAC), HR Business Partners, Payroll team, and Centers of Excellence (COEs).

4. HR Administration & Process Improvement

• Prepare and maintain Ad-hoc HR reports, dashboards, and metrics by its requirement.
• Identify process gaps and recommend improvements to enhance efficiency and employee experience.
• Contribute to HR projects, initiatives, and system implementations as required.

Qualification

• Interest in developing yourself into next-level – Recommended
• Bachelor’s degree – Required
• Proficient English Communication skill (Written & Verbal) – Required
• Proficient Microsoft Office Suite (Excel, PowerPoint) – Required
• Strong interpersonal, organizational, and communication skills – Required
• High level of confidentiality and ethical standards to Compliance – Required
• High level of integrity and professionalism.
• 2 years of HR experience (Recruiting, C&B, HR Operation) – Preferred
• Experience working with ticketing system, Workday – Preferred
• Experience in a multinational or matrix organization – Preferred

Work Location

• UPS Korea HQ (94-3, Mullae-ro, Youngdeungpo-gu, Seoul, 07295, Korea)

Working Hours

• Weekly 40hours
• Mon to Fri (09:00 ~ 18:00, excluding 1 hour lunch break)

Employment Type

• Permanent

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.