Job Description

Are you driven, results-oriented and a team player?
With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
In the HR Generalist role, you’ll be a key member of our combined HR & Admin team, responsible for managing a wide range of human resources functions across the entire employee lifecycle post-hire. You will be at the forefront of onboarding, employee engagement, performance management, disciplinary processes, and driving HR process improvements through systems, AI, and automation.We’re looking for someone who’s tech-savvy, proactive, and passionate about building a thriving workplace where employees feel supported, engaged, and empowered.
What you will do:

• Onboarding & New Hire Integration
  Own the end-to-end onboarding process to ensure new employees feel welcomed, prepared, and integrated into our culture from day one.
• Employee & Stakeholder Engagement
  • Act as a central point of contact for employees, conducting new hire check-ins, HR chat sessions, and providing guidance for all HR-related matters.
  • Mediate and resolve employee issues, fostering a positive work environment.
  • Schedule and facilitate check-ins with department heads to discuss team dynamics, performance, and other HR-related matters.
• HR Systems & Automation
  Champion the effective use of our HRIS and identify opportunities to leverage AI and automation to streamline processes, improve efficiency, and enhance employee experience.
• Performance Management
  Support performance review cycles, assist managers with underperformers, manage probation extensions, and implement performance improvement plans (PIPs) up to the point of exit.
• Disciplinary Management
  Be the custodian of our Code of Conduct, ensuring fair and consistent application. Advise people managers on disciplinary matters, ensuring compliance with Malaysian labor laws while protecting the company’s interests.
• Team Support
  Provide hands-on support for HR & Admin functions as needed for company events, initiatives, or urgent business needs. Collaborate with the Talent Acquisition team during high-volume hiring periods.

How you will need to be:

• Extremely proactive, with a strong sense of ownership over your work.
• Comfortable working autonomously and escalating complex matters only with well-thought-out proposals.
• Able to build rapport and trust with employees and stakeholders at all levels.
• Tech-savvy and enthusiastic about using HR systems, AI, and automation tools.
• A role model for StoreHub’s culture and values, with the highest standards of professionalism and accountability.
• Flexible and adaptable, ready to jump in and help wherever needed.

What you need to have:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 3–5 years of HR Generalist experience, with strong focus on onboarding, employee relations, and HR operations.
• Solid knowledge of Philippines labor laws and HR best practices.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency with HRIS (e.g., Workday, BambooHR, OMNI HR) and a strong interest in HR automation and AI tools.
• Proven ability to handle sensitive and confidential information with professionalism and empathy.

What makes working at StoreHub awesome (and refreshing!):

• Our people – StoreHubbers are some of the smartest and most interesting people you’ll work with. Expect a lot of peer-learning.
• Culture of Candour – We embrace directness, hate bureaucracy, and move fast. If you’re tired of corporate nonsense, you’ll feel right at home.
• Cutting edge tools – If something can be automated, we’ll make it happen.
• Impact, not just effort – We value results over hours clocked.

CHANGE – our core values are super important to us. The more you resonate with them, the better you’ll fit in:

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.