Job Description

Think Outside the BOX – Join a Company That’s Changing the Game!
At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About Us

SmartStop® Self Storage (NYSE: SMST) is one of the largest and fastest-growing self-storage operators in North America. Headquartered in sunny Ladera Ranch, CA, we own, operate or manage 460+ properties across 35 U.S. states and Washington D.C. and four provinces in Canada, with more than 35 million rentable square feet of storage space.

Our 1,000+ team members are the heart of our business, delivering an award-winning customer experience year after year. We’ve earned Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the prestigious Reputation 800 Award (2023) Plus, our workplace culture has been recognized as a Top Workplace in Orange County two years running — a reflection of the feedback we get from the people who matter most: our employees.

We’re growing fast — and we want you to grow with us.

Your Opportunity: Human Resources (HR) Generalist

Salary: $70,000 – $80,000 (based on experience) + annual discretionary bonus
Location: 100% on-site at our beautiful Ladera Ranch, CA corporate office.

As an HR Generalist, you will report directly to the Director of People & Culture and serve as a trusted partner for our teams across multiple regions. You’ll handle a variety of HR functions — from onboarding through the employee life-cycle — while helping us create an outstanding employee experience at every stage of the journey.

What You’ll Do

• Partner with hiring managers to manage offers, background checks, and onboarding.
• Administer leaves of absence, workers’ comp, and employee terminations with care and accuracy.
• Serve as the go-to HR contact for employees and leaders in your assigned region(s).
• Provide guidance to Regional and District Managers on all HR matters.
• Manage unemployment claims, workers’ comp documentation, and compliance reporting.
• Keep HR systems (ADP Workforce Now) accurate and up to date, working closely with Payroll and Accounting.
• Ensure compliance with federal, state, and local employment regulations, and recommend best practices.
• Champion our company values and foster a positive, inclusive workplace culture.
• Other projects as assigned.

What We’re Looking For

• Bachelor’s degree in HR or related field
• 3+ years of HR Generalist experience in a multi-site, multi-state company
• Hands-on HR experience in California (required)
• ADP Workforce Now – helpful but not required
• Strong communication, problem-solving, and conflict-resolution skills
• Proven ability to manage priorities, deadlines, and confidential matters with professionalism
• SHRM certification (a plus!)
• A collaborative, proactive, customer service, and can-do mindset

Why You’ll Love Working Here

• Competitive salary + bonus opportunity
• Health, dental, and vision insurance
• Life and disability insurance
• Generous PTO and holiday schedule
• 401(k) with immediate matching
• Employee assistance and referral programs
• A supportive, inclusive culture where great people do great work

Diversity

At SmartStop®, we believe that diversity drives innovation and strengthens our team. We are committed to building an environment where everyone feels valued, respected, and empowered to contribute.

Lead Together. Grow Together. Win Together.
Apply today and help us shape the future of self-storage!