Job Description

Our client is seeking a customer-focused and proactive HR Generalist to join their HR Shared Services team supporting employees across the EMEA region. This is an exciting opportunity to play a key role in delivering an exceptional employee experience while working in a fast-paced, collaborative, and international environment.

As part of the Employee Resource Center, you will be the first point of contact for employee and manager queries throughout the employee lifecycle, providing high-quality HR support, guidance, and issue resolution. If you're passionate about delivering outstanding service, solving problems, and continuously improving processes, we'd love to hear from you.

Key Responsibilities

• Act as the first point of contact for employees and managers across EMEA, responding to HR-related queries throughout the employee lifecycle.
• Provide guidance on HR policies, procedures, programs, and systems, including platforms such as Workday and ServiceNow.
• Manage, track, and resolve employee cases within agreed service levels, ensuring a high standard of customer satisfaction.
• Support employees and managers in effectively using self-service HR tools and resources.
• Assist with voluntary employee separations, providing guidance to managers and ensuring all required processes are completed accurately.
• Handle Tier 1 HR enquiries relating to compensation, benefits, HR data management, and general HR policies.
• Support local and regional HR projects and initiatives, collaborating with stakeholders across multiple countries.
• Identify opportunities to improve processes and proactively resolve employee concerns before they escalate.
• Escalate complex cases appropriately while maintaining confidentiality and exercising sound judgement.

About You

We're looking for someone who combines strong customer service skills with a genuine passion for creating a positive employee experience.

You will ideally have:

• Previous experience in HR Shared Services, Employee Services, HR Operations, or a similar customer-facing HR support role.
• Excellent problem-solving skills with a solution-oriented mindset.
• Strong written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels.
• The ability to manage multiple priorities in a fast-paced, SLA-driven environment while maintaining excellent attention to detail.
• A proactive approach, with the ability to anticipate employee needs and identify root causes of issues.
• Excellent organisational and coordination skills, with experience supporting projects and cross-functional initiatives.
• The ability to work both independently and collaboratively within virtual and international teams.
• A high level of discretion and professionalism when handling confidential information.
• Experience working with HR systems such as Workday, ServiceNow, or similar platforms is advantageous.
• Previous experience within an HR Shared Services environment is highly desirable.

Language Requirements

• Fluent English (written and spoken)
• Fluent German (written and spoken)
• Additional European languages would be considered an advantage.

What's on Offer

• Join a globally recognised organisation with a people-first culture.
• Work within a collaborative, multicultural team supporting employees across EMEA.
• Gain exposure to regional HR operations, projects, and continuous improvement initiatives.
• Opportunities for professional development and career progression within an international environment.
• Competitive salary.
• Contract duration: 12 months (with possibility of an extension)

If you enjoy helping people, thrive in a service-driven environment, and are looking to build your HR career within a global organisation, we'd love to hear from you.