Job Description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

NOTE: This role is hybrid and requires 3 days a week in our Phoenix, AZ office.

The HR Generalist supports Team Members within the organization to ensure people decisions are aligned with organizational strategy, based on facts and consistent with an excellent Team Member experience.

Essential Functions

• Champion AAA culture of being the most trusted organization in America, make it your mission to help our Members and communities. (e.g., driving engagement survey action plans, involvement in company sponsored community events).

• Understand how everything is connected at AAA, contribute to our strategy and align actions to support it, including assisting the HR Manager in planning, executing, training, and tracking various HR programs.

• Maintain effective day-to-day HR operational functions like coaching, employee relations, corrective action, leave administration, unemployment claims and HRIS maintenance.

• Provide support for core cyclical HR processes (e.g., performance management, talent calibration, compensation and bonus planning, succession planning, engagement survey).

• Support Leaders and Team Members with employee relations issues through proactive and, as necessary, reactive interventions.

• Under the direction of the HR Manager, conduct effective, thorough and objective investigations, and provide fact based recommendations.

• Work with internal HR partners, including Training, HRIS, Benefits, Compensation, Payroll and Leave Administration to improve processes and support Team Members.

• Provide timely information and/or education for all levels of the organization on critical/emerging HR issues having potential impact to the business operations.

Knowledge/Skills/Abilities

• Possess excellent communication skills including conveying information with confidence and clarity.

• Proven understanding of HR functions, employment law and HR industry trends.

• Technical expertise in several of the following areas: employee relations, leave administration, HRIS administration and maintenance, staffing and retention, compensation, benefits, policy development and application, learning and development, planning and other HR processes and programs.

• Experience as an effective practitioner in multiple HR functions with a strong track record of successfully supporting and implementing HR initiatives.

• Demonstrated ability to influence, evaluate and manage conflicting priorities effectively in a fast paced environment.

• Strong analytical and problem solving skills, ability to analyze data, understand trends, and develop recommendations for action based on the analysis.

• Experience supporting process design efforts, performance improvement, coaching, organizational design, and associated human resource services, systems and tools while monitoring progress with suitable metrics.

Education & Experience / Licenses & Certification

• BA/BS degree preferred or an equivalent combination of education and relevant experience

• 2-4 years Human Resources or equivalent level business experience required

• Highly skilled in using HRIS systems, spreadsheets and presentation programs

Working Environment/ Minimum Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

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