Job Description

HR Generalist

Paradox Sydney | Full-time | Sydney CBD

About Paradox Hotels

We are a global collection of luxury lifestyle hotels, resorts, and boutique retreats that fuse modern design with local culture. From luxurious getaways to charming, character-filled escapes, every Paradox property offers a distinct experience for guests seeking style, authenticity, and a genuine connection to place.

With six exceptional hotels in destinations including Vancouver, Singapore, Phuket, Kunshan, and two independently branded properties in Whistler, Summit Lodge Whistler and Aava Whistle, our footprint is growing rapidly. New openings in Kuala Lumpur, Bangkok and other global cities are set to continue this exciting journey.

At Paradox, we celebrate individuality and embrace the unique character of each destination. Our mission is to create unforgettable guest experiences that connect people to the heart and spirit of every community we call home.

This is Paradox

Where stories unfold freely, and luxury finds new meaning.

Our Hotel

Set within the beautifully preserved 169-year-old sandstone façade that once housed Sydney’s Fairfax newspaper empire and the Bank of New South Wales, Paradox Sydney honours the rich heritage of its landmark building while embracing a contemporary expression of five-star hospitality. Perfectly positioned in the heart of the CBD, the hotel places guests moments from Sydney’s most celebrated dining, shopping and cultural precincts.

Reimagined in 2025 as Paradox Sydney, this iconic address marks a new chapter for the property. Blending historic character with modern design and warm, intuitive service, the hotel reflects the Paradox philosophy of cultured yet approachable hospitality, creating a vibrant guest experience shaped by the energy and spirit of Sydney itself.

Why work with us

At Paradox Sydney, we believe our people are the heart of our success. We offer an environment where creativity, connection, and care thrive.

You’ll enjoy:

• A supportive, professional environment where teamwork and service excellence are genuinely valued
• Ongoing skills development through hands-on training and mentoring
• Exposure to multiple food and beverage outlets; restaurant, bar, in-room dining, and banquets
• Opportunities to enhance guest experiences and contribute ideas for improvement
• Complimentary daily staff meals prepared by our talented chefs
• A complimentary overnight stay after 90 days of employment
• Volunteering and Responsible Business initiatives
• Active Social Club with fun, team-bonding activities
• Employee of the Month and Employee of the Year awards
• Special accommodation rates for team members, family, and friends across Paradox hotels worldwide

The Role

Reporting to the Head of HR, this broad role combines strategic and operational responsibilities across employee relations, recruitment, workforce planning and organisational culture.

You will contribute to key people initiatives and cyclical HR activities that strengthen employee engagement, performance and the overall employee experience. This is an excellent opportunity to further develop your HR and employee relations capability and make a meaningful impact within a supportive and collaborative team.

Key Responsibilities

• Manage employee relations matters, including performance, conduct, probation, absenteeism and workplace concerns, providing end-to-end case management and practical guidance to leaders.
• Coordinate grievance, disciplinary, investigation and termination processes, ensuring matters are handled fairly, consistently and in accordance with company policy and employment legislation.
• Provide practical advice on employment legislation, HR policies and procedural fairness requirements.
• Support recruitment and onboarding activities and deliver a positive candidate and employee experience.
• Prepare and maintain accurate case records, correspondence, employee records and HR documentation, ensuring confidentiality, compliance and data integrity.
• Identify emerging workforce trends and risks and contribute to remuneration reviews, engagement initiatives, employee surveys, lifecycle activities and broader people projects.
• Support the continuous improvement of HR processes, policies and employee programs.

About You

You are a practical, approachable and solutions-focused HR professional who builds trusted relationships with leaders and employees. You exercise sound judgement, maintain confidentiality and can manage sensitive matters calmly, fairly and consistently.

You will bring:

• Demonstrated experience in a generalist HR, HR advisory or employee relations role.
• Experience managing employee relations matters, including performance, grievances, conduct, absenteeism, workplace investigations and terminations.
• Sound knowledge of employment legislation, industrial relations frameworks and Modern Awards, particularly the Hospitality Industry (General) Award (HIGA).
• Strong communication and relationship-building skills, with the confidence to advise stakeholders at all levels.
• Excellent organisational skills and attention to detail, with the ability to manage competing priorities in a fast-paced environment.
• A relevant qualification in Human Resources, Employment Relations or a related discipline.
• Experience within a hotel, hospitality or similarly fast-paced operational environment will be highly regarded.

Working Rights

Applicants must have valid and ongoing Australian working rights to be considered.

Join the Paradox Sydney Team

If you’re ready to take the next step in your hospitality career and be part of a global collection redefining modern luxury, we’d love to hear from you.

Please observe our recruitment process and eligibility requirements. Applicants must currently reside in Australia and hold valid Australian working rights. Unfortunately, we are unable to offer visa sponsorship or consider applications from candidates currently residing overseas. Applications that do not meet these requirements, unfortunately cannot progress.