KEY RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Partner with the HR Business Partner team to coordinate HR activities, manage administrative processes, execute day-to-day HR workflows, and support business and employee needs.
• Provide HR data and analytics support to HRBP leaders, including compiling, validating, and summarizing workforce data to support business decisions.
• Develop, maintain, and distribute recurring HR reports, dashboards, trackers, and ad hoc analyses related to headcount, employee movement, performance processes, engagement, workforce planning, and other HR priorities.
• Monitor and manage shared HR mailboxes, ensuring inquiries are acknowledged, triaged, routed, tracked, and resolved within expected turnaround times and service levels.
• Create and maintain mailbox processes, response templates, escalation paths, and tracking mechanisms to improve consistency, accountability, and visibility.
• Identify opportunities to reduce manual work through automation, workflow improvements, reporting enhancements, and better use of existing HR technology.
• Partner with HRBPs, HR Operations, HRIS, and Centers of Excellence to improve data quality, reporting accuracy, process documentation, and cross-functional handoffs.
• Support HR projects, special initiatives, and operational priorities by gathering data, preparing materials and PowerPoint decks, tracking action items, documenting processes, and providing analytical and administrative support.
• Support employee relations intake by responding to low-level employee concerns, routing matters appropriately, and partnering with managers and HRBPs to draft routine corrective action documentation.
• Maintain confidentiality and exercise sound judgment when handling sensitive employee data, HR inquiries, and reporting requests.

EDUCATION AND EXPERIENCE

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in Human Resources, Business Administration, Data Analytics, Information Systems, or a related field, or equivalent education and related experience.
• 2+ years of experience in HR inclusive of HR analytics, reporting, HRIS, shared services, or a related operational support role.

FUNCTIONAL SKILLS

• Strong analytical skills with the ability to compile, validate, interpret, and summarize HR data accurately.
• Advanced proficiency in Microsoft Excel and PowerPoint and comfort developing reports, trackers, charts, summaries, and executive-ready data outputs.
• Experience using HR systems, shared mailboxes, workflow tools, reporting platforms, or automation tools; Workday experience preferred.
• Excellent organization, follow-through, and prioritization skills, with the ability to manage high-volume intake channels and time-sensitive reporting requests.
• Strong written communication skills, attention to detail, discretion, and the ability to partner effectively across HR, HRIS, business leaders, and Centers of Excellence.