Job Description

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com

Role Title: HR Generalist

Experience 5-8 Years

BU/Segment: Enabling / Recruitment / HR (covering Ireland and UK)

Location: Dublin, Ireland (Hybrid working)

Employment Type: Fixed Term Contract

of the role:

An exciting opportunity has arisen for an experienced HR Generalist to join our growing team in Dublin, supporting both our Talent Acquisition and wider HR function across Ireland and the UK.

This is a mid-level role suited to someone with solid experience across the employee lifecycle who is comfortable operating in a fast-paced environment. You will act as a key partner to Talent Acquisition, HR, and business stakeholders, taking ownership of core HR processes while also supporting hiring activity and workforce growth.

The role offers broad exposure across HR and Talent, making it ideal for someone looking to further develop as a well-rounded HR professional, rather than specialising purely in recruitment or administration.

As part of your duties, you will be responsible for:

HR Generalist Responsibilities

• Own and support end-to-end employee lifecycle activities, including onboarding, probation, role changes, promotions and offboarding.
• Act as a first point of contact for HR queries, providing guidance and support to employees and managers.
• Maintain and manage HR systems, employee records and documentation, ensuring accuracy and compliance.
• Support absence management, leave processes and HR operations, ensuring consistency and adherence to policy.
• Assist with HR reporting, audits, compliance and payroll-related administration.
• Prepare and issue contracts, employee letters and HR documentation in line with policies.
• Contribute to employee engagement initiatives and HR projects across the UK and Ireland.

Talent Acquisition Support

• Partner with Talent Acquisition and hiring managers to support end-to-end recruitment activity.
• Draft and post job descriptions and adverts, ensuring alignment with business requirements.
• Support CV screening and candidate shortlisting where required.
• Coordinate interviews and hiring processes, ensuring a seamless candidate experience.
• Assist with offer management and onboarding coordination.
• Maintain recruitment data, trackers and reporting to support hiring decisions.

Onboarding & Employee Experience

• Coordinate onboarding processes, ensuring a smooth and engaging new joiner experience.
• Manage pre-employment checks, documentation and onboarding timelines.
• Work closely with hiring managers to ensure readiness for new joiners (systems, access, induction).
• Continuously improve onboarding processes through feedback and process enhancements.

Stakeholder & HR Partnership

• Work closely with HR and business stakeholders to support workforce planning and talent initiatives.
• Collaborate on HR and Talent projects, including employer branding, DE&I and process improvements.
• Provide input into best practice, policies and process enhancements across HR and recruitment.
• Build strong relationships with managers to support both people-related and hiring needs.

Qualifications and experience we consider to be essential for the role:

• 3–5 years’ experience within an HR Generalist or combined HR & Talent role.
• Proven experience across employee lifecycle management and HR operations
• Exposure to recruitment and hiring processes, including coordination and stakeholder interaction.
• Experience within a fast-paced corporate or professional services environment preferred.
• CIPD qualification, HR degree or equivalent desirable.
• Strong organisational skills with the ability to prioritise and manage multiple activities
• Confident communicator with strong stakeholder management skills
• Proactive, adaptable and comfortable working both independently and collaboratively
• Strong attention to detail and a commitment to process improvement and accuracy

As part of a leading global Data and AI company, you can look forward to:

• A competitive salary with private healthcare, life assurance at 4 x your annual salary, income protection insurance and a rewarding pension.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the Republic of Ireland.