Job Summary

The HR Generalist will provide end-to-end HR support across the APAC region. This role focuses on delivering day-to-day HR operations, managing employee lifecycle processes, and ensuring a seamless employee experience.

The ideal candidate is proactive, detail-oriented, and capable of handling multiple HR functions in a fast-paced, regional environment.

Key Responsibilities

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  Manage end-to-end onboarding and offboarding processes, including documentation, system updates, and coordination with internal teams
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  Serve as the primary point of contact for HR-related inquiries through the ticketing system (ServiceNow), ensuring timely and accurate responses
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  Support HR operations for the APAC region (~200 employees), including handling employee queries related to policies, systems, and processes
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  Maintain and update employee records in HR systems such as ADP (HRIS)
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  Assist in payroll-related updates and ensure accuracy of employee information
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  Support and maintain internal systems such as MyTime by addressing employee inquiries
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  Ensure HR processes and documentation are compliant with company policies and regional requirements
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  Assist in updating employee handbooks, policies, and process documentation
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  Coordinate with Talent Acquisition to initiate and support onboarding processes
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  Collaborate with cross-functional stakeholders including Hiring Managers, Finance, IT, and other regional teams
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  Support HR initiatives and programs across the region
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  Assist in employee engagement activities, including event coordination and preparation
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  Handle general HR administrative tasks and documentation

Operational Expectations

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  Manage a moderate volume of HR tickets daily (approximately up to 10 tickets/day)
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  Provide timely and high-quality responses to employee inquiries
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  Work independently with minimal supervision after onboarding and training
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  Maintain high accuracy in data entry, reporting, and documentation
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  Ensure strong follow-through on all HR tasks and requests

Requirements

Requirements

Education

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  Bachelor’s degree in Human Resources, Business Administration, or related field
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  Equivalent experience may be considered

Experience

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  Minimum of 3 years of HR experience, preferably in a regional or APAC setting
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  Experience in HR operations, shared services, or generalist roles

Technical Skills

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  Experience with HRIS systems (ADP preferred)
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  Familiarity with ticketing systems (ServiceNow is a plus)
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  Proficiency in Microsoft Office (Excel, Word, PowerPoint)
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  Experience supporting timekeeping or internal HR systems (e.g., MyTime) is an advantage

Key Competencies

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  Strong communication skills (written and verbal)
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  High level of confidentiality and professionalism
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  Proactive and solution-oriented mindset
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  Strong attention to detail and organizational skills
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  Ability to work independently and manage multiple priorities
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  Self-disciplined with strong accountability and ownership
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  Positive attitude and willingness to learn

Work Environment & Other Details

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  Supports APAC region (~200 employees)
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  Moderate supervision with increasing autonomy over time
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  May require occasional collaboration across time zones