Job Description

WHO WE ARE?

Being the daughter company of Swisscom - leading telecommunications company and one of the most sustainable and innovative companies in Switzerland - we share the same values, vision and goals.

As a trustworthy and efficient Swisscom IT service partner, we create valuable customer experiences. We work in a strong collaboration with our Partners in Switzerland and attract and retain high performers.

As HR Generalist you will be responsible for both strategic and day‑to‑day operational tasks within the HR department. HR Generalist develops and implements current HR processes to promote best practices within the organization. In addition, the role supports and continuously improves all administrative and operational HR activities. In this role, you will work closely with HR Business Partners.

What you will do:

• Support the full employee lifecycle, including onboarding, offboarding, relocation and daily employee inquiries

• Oversee the HR ticketing system, record and process employee inquiries (travel, training etc. requests)

• Coordinate and execute operational HR tasks, including maintaining employee records and managing absence information in the HR system

• Oversee data accuracy across systems and tools, including preparation of data reports

• Execute HR services and administrative tasks in compliance with local labor laws

• Create and manage HR documents, including employment contracts, contract amendments, and termination documents

• Drive daily and operational HR activities to ensure positive employee experience and smooth business operations

• Collaborate closely with HR Business Partners and provide proactive support on HR matters

• Coordinate health and safety processes, communicate with the safety specialist, maintain documentation, and organize annual trainings

What we offer:

• Salary from 2100 to 2500 EUR monthly gross

• 80 EUR monthly cell phone and internet allowance

• Flexible schedule and possibility to work in hybrid mode

• Ergonomic home office allowance in value of 500 EUR

• Possibility to work abroad for 4 weeks each year

• Premium health insurance after 1 month (with included consultations with psychologist or psychotherapist and gym or swimming pool/water aerobics membership)

• Optics (200 EUR every 2 years)

• 24 working days of annual paid holiday per year

• 5 dedicated paid learning day’s annually

• Day off on your birthday or names day

• 1 day off for social activities (voluntary project, adopting an animal)​

• Collaborative, friendly and driven work environment

• Work on innovations, cutting edge technologies and in autonomous high performance teams

• Parking options

• Continuous development environment that fosters your growth (conferences, cross-department experience sharing, learning platforms etc.)

• Annual salary review

Requirements

• Experience in HR Operations, HR Administration, or HR Generalist role

• Confidence working with HR data, reporting, and Excel

• High attention to details and accuracy

• Understanding of Latvian labor law and ability to apply it in daily HR operations

• Experience preparing HR documents (employment contracts, amendments, terminations)

• Ability to manage multiple tasks, prioritize effectively, and meet deadlines

• Strong communication skills and a service-oriented mindset when supporting employees

• Proactive, structured, and solution-oriented approach to work

• Good knowledge of Latvian and English

Nice to have:

• Experience working in an international company or shared services environment

• Experience with payroll preparation/cooperation with payroll providers

• Knowledge of health & safety processes

• Experience with HR ticketing systems

• Exposure to process improvement or HR system implementations