Job Description

Company Profile:

Our client is a company that provides offshore staffing solutions to support growing businesses. Specializing in administrative and operational roles, the company helps clients streamline processes, reduce workload, and improve efficiency.

Built on firsthand experience with outsourcing, our client focuses on delivering reliable talent, a strong client experience, and cost-effective solutions, guided by its core values and commitment to long-term partnerships.

The HR Generalist will be responsible for managing the day-to-day technical functions of Human Resources and Recruitment, while also contributing to mid- to long-term strategic HR and recruitment initiatives for the company.

This role supports the employee-focused business operations of a small but dynamic boutique BPO organization and requires strong, hands-on, end-to-end HR experience.

We are looking for someone loyal and dedicated, who is comfortable wearing multiple hats and excited to be part of a growing organization.

Duties and Responsibilities:

Human Resources

• Oversight of all aspects of the employee lifecycle including recruitment, onboarding, performance management, and offboarding.
• Ensure compliance with Philippine labor laws, DOLE regulations, and internal company policies.
• Maintain accurate HR documentation such as employee records, contracts, staff inventory, NBI Clearance documents etc.
• Maintain accurate recruitment documentation such as up-to-date position descriptions, candidate application data, resumes and candidate profiles.
• Manage employee relations and provide access to coaching, mediation, and guidance to both clients and staff as required.
• Lead engagement, culture, and retention initiatives in alignment with company values. Examples include managing employee referrals, company LinkedIn and
• Glassdoor profile and workforce surveys.
• Administration/management of compensation, benefits, leave, and timekeeping systems in coordination with payroll and finance teams.
• Provision of required support and guidance to clients regarding matters such as how to manage leave requests, how to use timekeeping software etc. as required.

Human Resources Operations and Systems

• Manage and maintain all employee data within HR information systems (HRIS) and other applications, ensuring data integrity and accuracy.
• Create, manage and optimise HR processes and related SOPs to improve procedures, efficiency and employee experience.
• Develop HR and recruitment reports, metrics and analytics to support leadership decision-making.
• Oversee compliance audits, policy reviews, and document control.

Cross-functional Operations

• When required, collaborate with IT, Finance and Learning and Development teams to ensure smooth pre-boarding, onboarding, training and offboarding, as well as payroll accuracy.
• Work closely with Australian General Manager to engage with clients as part of the recruitment process, from initial discovery through to offer letters/reference checking.
• Support workforce planning, budgeting, and capacity management.
• Identify and implement operational improvements and automation opportunities.

Collaborative Strategic Projects

• Support the CEO and/or the General Manager with special projects across HR, IT, and business operations as required

Requirements

• Bachelor’s degree - Psychology, Business Administration, or related field with Human Resources certification
• Minimum 5 years’ experience in HR, with at least 2 years in an associate or equivalent role
• English fluency
• Preference given to experience as in-house HR support for non-BPO companies
• Exposure and experience with both high-volume recruitment but also targeted recruitment
• Demonstrated recent experience involving frequent day-to-day interaction with staff or in a process- and admin-driven professional environment
• Strong knowledge and working understanding of Philippine labor laws and DOLE
• Experience working with Australian, UK or US clients preferred
• Candidates must be based in or near Metro Manila, Laguna, or Pampanga

Key Skills and Attributes

• Strong understanding of Philippine labor laws and employment compliance, as well as good exposure to employee benefit programs
• Natural leadership ability with very high levels of integrity. Highly confident and proactive with communication skills (written, verbal and non-verbal)
• Adaptable to a values-led approach to people and related client management
• Exceptional organisational and administrative ability with excellent attention to detail
• Very good level of technical proficiency (Microsoft 365 suite, HRIS systems, payroll platforms, AI tools)
• Ability to work autonomously and make sound decisions with minimal supervision
• Proactive, adaptable, and solutions-oriented mindset

• Analytical thinker with the ability to translate data into operational insights

Job Type: Direct Employment

Employment Type: Full-time

Location: Remote

Work Schedule: Monday to Friday

7:00 AM - 4:00 PM Philippine time (9:00 AM – 6:00 PM AEST)

Industry: Staffing and Recruiting Services