Job Description

Job Location: MIDWAY, UT 84049
Position Type: Full Time
Salary Range: $60,000.00 - $75,000.00 Salary/year

Position Summary
The HR Generalist supports day-to-day People & Culture operations for Zermatt Utah Resort & Spa, ensuring a positive employee experience and consistent compliance with company policies and applicable federal and Utah employment laws. This role partners with leaders across all departments to execute HR processes including recruiting and onboarding, employee relations, performance management support, leave administration coordination, training compliance, HRIS/timekeeping support, and HR reporting.

Essential Duties and Responsibilities
Employee Relations & Culture
· Serve as a primary point of contact for team members regarding policies, benefits navigation, workplace concerns, and general HR support.
· Provide guidance to leaders on performance management, coaching, documentation, corrective action, and conflict resolution.
· Support investigations (attendance, conduct, harassment, policy violations), documenting findings and coordinating with HR leadership for outcomes.
· Promote a positive culture aligned with hospitality service standards and company values.
Recruitment, Hiring & Onboarding
· Coordinate hourly and salaried recruiting: job postings, candidate screening, interview scheduling, offer coordination, and pre-employment steps.
· Facilitate new hire onboarding, orientation, I-9/E-Verify compliance, and property-specific onboarding checklists.
· Partner with department heads to maintain staffing plans and ensure timely hiring for seasonal/peak periods.
HR Operations, Compliance & Documentation
· Maintain accurate personnel files (digital and/or paper), ensuring confidentiality and retention compliance.
· Support policy administration, including acknowledgements, handbook adherence, and uniform/appearance standards as applicable.
· Assist with compliance training tracking (harassment prevention, safety, brand training, etc.) and audit readiness.
· Coordinate separations: offboarding checklists, final documentation, exit interviews (as assigned), and company property recovery.
Benefits & Leave Administration (Coordination)
· Support team members with benefit enrollment questions and direction to vendors/brokers as appropriate.
· Coordinate leave documentation (FMLA, ADA, workers’ compensation) and track leave status in partnership with HR leadership and payroll/benefits providers.
· Ensure timely communication with managers regarding scheduling and documentation requirements while maintaining privacy.
Payroll & Timekeeping Support
· Support timekeeping practices (missed punches, approvals, schedule/pay code questions) and collaborate with payroll contacts to resolve discrepancies.
· Assist with audits for timecards, PTO balances, and adherence to wage-and-hour policies.
Training & Performance Support
· Help coordinate training initiatives, orientation sessions, and leadership development programs at the property level.
· Support annual or periodic performance review processes, tracking completion and maintaining records.
Reporting & Continuous Improvement
· Prepare routine HR reports (headcount, turnover, open requisitions, training completion, leave status, etc.).
· Identify opportunities to improve processes and employee experience; help implement standardized HR tools and workflows.

Qualifications· 2+ years of progressive HR experience (hospitality or multi-department operations strongly preferred).
· Working knowledge of HR best practices and employment law fundamentals (federal and Utah).
· Experience supporting employee relations and handling confidential information with discretion.
· Strong organizational skills with high attention to detail and follow-through.
· Proficiency with HRIS/timekeeping systems and Microsoft Office (Excel, Word, Outlook).
· Bachelor’s degree in HR, Business, or related field (or equivalent experience).
· Hospitality experience in a resort, hotel, or seasonal environment.
· HR certification (aPHR, PHR, SHRM-CP) or interest in obtaining one.
· Experience with leave administration coordination (FMLA/ADA) and workers’ compensation processes.
Competencies
· Integrity & confidentiality
· Service mindset and professionalism
· Conflict resolution and sound judgment
· Clear written and verbal communication
· Ability to work independently and prioritize competing deadlines
· Collaborative partner to leaders and team members
· Calm under pressure in a fast-paced guest-service environment

Work Environment & Physical Requirements
· Work is performed in a resort environment with frequent interaction across departments.
· May require walking the property, visiting operational areas, and attending meetings in various locations.
· Ability to sit/stand for extended periods and occasionally lift up to 25 lbs. (files, supplies, onboarding materials).