Job Description

We're looking for an HR professional who can operate confidently across both consulting and operations. Someone who enjoys solving client problems, managing day-to-day HR processes, and building compliant, people-focused systems for growing businesses. This role blends hands-on HR execution with the mindset of a consultant, supporting multiple clients while ensuring a smooth HR operation internally.

Key Duties & Responsibilities

HR Operations & Administration

• Deliver day-to-day HR operations including employee lifecycle processes: joining, probation, confirmation, transfers, promotions, and exits.
• Manage HR documentation, personnel files, and internal record-keeping.
• Draft and issue employment contracts, addendums, and HR letters as per UAE regulations.
• Support visa processing, medicals, Emirates ID, and related government processes where needed.
• Prepares accurate payroll inputs, leave reports, and overtime summaries in line with agreed timelines.
• Maintains accurate HR Management System or tracker data across all client accounts.
• Handle junior-level employee relations issues at junior level and escalate where required.

Compliance & UAE Labour Law

• Applies sound knowledge of UAE Labour Law (MoHRE and free zones) when responding to client queries or processing HR actions.
• Supports compliance checks, HR audits, and reviews of contracts, visas, and employee files.
• Tracks regulatory updates and communicates relevant changes to internal teams and clients.
• Ensures all HR operations meet statutory requirements, deadlines, and documentation standards.

Client Relationship Management

• Maintains consistent communication with client stakeholders, providing timely updates and clear guidance.
• Ensures all commitments are delivered as per agreed timelines and service levels.
• Addresses client concerns proactively and escalates when necessary.

Confidentiality & Internal Controls

• Maintain strict confidentiality of Client information and employee data at all times.
• Ensure employee files, records, and systems are protected from unauthorised access.
• Follow internal controls, checklists, and approval processes to ensure consistency and minimise risk.

HR Consulting Support

• Support senior consultants in delivering HR projects for clients across different sectors.
• Assist in drafting HR documents including policies, procedures, employee handbooks, onboarding guides, HR letters, and templates.
• Collaborate with clients to implement HR foundations such as onboarding workflows, performance tools, and employee experience initiatives.
• Prepare client reports, trackers, and presentations.
• Act as a point of contact for designated clients, handling routine HR queries.
• Work effectively with clients and internal teams across different cultures and nationalities.

Skills & Knowledge required

• Excellence Ensures accurate and timely execution of HR tasks across multiple clients.
• Working knowledge of labour laws, WPS requirements, end-of-service benefits, and pension schemes in the UAE. (GCC knowledge is advantageous)
• Contributes to assessments, recommendations, and the creation of HR frameworks and tools.
• Ensures client HR operations remain compliant with UAE Labour Law and internal policies.
• Maintains accurate, audit-ready records and prepares monthly HR reports for each client.

Key Competencies required

• Understands client requirements and delivers accurate, timely, and compliant support.
• Takes ownership of tasks, follows up on missing information, and identifies risks before issues arise.
• Handles sensitive employee data with discretion, professionalism, and sound judgement.
• Consistent focus and precision when Client matters and employee information.
• Highly organised, able to manage multiple Clients, deadlines, and information flows without compromising quality.
• Comfortable working across different clients, structures, systems, and timelines.
• Explains information especially with statutory matters clearly to clients, employees, and internal teams.
• Takes ownership of tasks, follows up on missing inputs, and identifies risks before issues arise.

Qualification & Experience required

• Bachelors degree in HR, Business Administration, or related field.
• HR certifications (CIPD, SHRM, CHRP) preferred.
• Minimum of 5 to 7 years of relevant HR Generalist or HR Officer experience, preferably in the UAE and/other GCC countries.
• Experience working with UAE Labour Law across mainland and free zones.
• 1–2 years experience in a consulting or client-facing HR role is an advantage.
• Experience supporting multiple stakeholders or working in an outsourced/consulting environment is an advantage.
• Strong working knowledge of Excel and reporting tools.

Salary budget: AED 10,000 to 12,000 (depending on experience)