HR Service Centres are responsible for delivering world-class service to our business. It is a collaborative environment where you provide service to both employees and managers in the Tetra Pak businesses in the EMEA time zone.

We are now looking for an HR Direct Advisor to join our team. In this role, you will be the first point of contact for employees and managers across the EMEA region, helping them navigate HR topics with confidence and ease. You’ll play a key role in delivering a high-quality employee experience in a truly international and collaborative environment.

This is an excellent opportunity if you enjoy combining HR knowledge with customer service and want to grow within a global company.

The role is a permanent position, starting with a probation period.

The position is based in Budaörs, Hungary.

What you will do

As HR Direct Advisor you will:

• Act as the go-to contact for HR questions (tickets and calls) across EMEA
• Provide professional guidance and support through tickets and phone calls in a timely manner to incoming errands and register them in our ticket handling system C4C.
• Increase employees’ and managers’ knowledge and awareness of responsibilities in HR matters.
• Contribute to the HR knowledge by representing HR Direct as ambassador throughout the organization internally in HR and towards the clients.
• Update internal knowledge databases (e.g. FAQ, Knowledge base articles etc) and update HR Direct colleagues where needed.
• Guide and point clients to information on HR self-service portal (ORBIS) to foster a habit of finding the necessary data on the portal.
• Maintain and update changes of HR information to end users on portal
• Forward errands to appropriate HR Administrator or HR Specialist when necessary (second line support)
• Ensure errands are closed within SLA time

We believe you have

• University degree in the HR field
• 1-2 years of professional HR related experience or Customer service experience
• Excellent command of English
• Knowledge in either Italian and/or Spanish is considered an advantage

Personal skills and abilities:

• You have a strong customer service mindset
• You are structured and precise
• You possess excellent communication skills and interpersonal capabilities
• You appreciate a high level of interaction and exposure in day-to-day situations