Are you passionate about delivering exceptional HR support and driving digital solutions? Do you thrive in solving challenges and improving processes? Ready to make an impact in a global organization?
About the Role
As an HR Digital Support Coordinator at Essity, you will be the first point of contact for HR system-related queries and issues raised by employees, managers, and HR staff. Your role is key to ensuring timely and accurate ticket resolution, sharing knowledge, and contributing to continuous improvement and automation. Based in our Santa Fe office, you will collaborate closely with colleagues in Mexico and Europe, supporting our global HR community.
What You Will Do
Resolve HR System Queries: Manage and resolve tickets in our HRIS system promptly and accurately.
Analyze and Improve Processes: Perform root cause analysis and identify opportunities for automation and service enhancements.
Knowledge Management: Collect, share, and transfer knowledge to strengthen internal expertise.
Stakeholder Communication: Maintain effective communication with employees, managers, and HR teams across the organization.
Collaborate Across Units: Work closely with different organizational units to ensure seamless service delivery.
Support Service Development: Contribute to the creation and improvement of HR digital services and processes.
Drive Continuous Improvement: Turn insights into actions that enhance efficiency and user experience.
Who You Are
Studies in Human Resources Management, Business Administration, or equivalent.
Experience in ticketing systems and HR administration or service sector roles.
Familiarity with Workday or similar HRIS platforms.
Strong interpersonal skills, problem-solving ability, and eagerness to learn and become a trusted go-to person.
Intermediate level of English, you must be able to communicate within email, chat, calls, etc.
What We Can Offer You
Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us
18 jul 2026
Essity263427
Essity - a globally leading hygiene and health company. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.
Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers innovate for good and contribute to shaping a sustainable future. At Essity, every career is as unique as the individual. We empower employees to excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, is to enable customers and consumers to lead fuller lives at all stages of life.
Our leading global brands TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa. In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. The company’s headquarters is located in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm.If you want to join a company where dedication to people is powered by innovation, welcome to Essity!
