Job Description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share. 

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business, and entities with their service management responsibilities. 

This HR Delivery Services Partner provides support to colleagues, business stakeholders and HR Business Partners. Provision of end-to-end onshore HR service delivery across the colleague lifecycle, supporting local People activity spanning Talent and Recruitment, Performance and Reward,, Learning and Benefits, while delivering to agreed service standards and timelines. You’ll manage HR case management and colleague query resolution through the HR phone line, case management system and shared mailbox, ensuring daily monitoring, timely responses, appropriate escalation and continuous improvement. The role also covers employee lifecycle and recruitment administration, including preparing and maintaining documentation for hires, transfers, promotions, terminations and work permits, supporting vacancy posting and closing, and retaining records in line with requirements. You’ll act as a local HR content, records and process owner—maintaining HR Direct knowledge articles, controlling HR electronic and paper records, and keeping local procedures current, compliant and aligned to Group standards and local privacy/retention obligations. In addition, you’ll support governance and operational resilience through eLeave/eTime administration and reporting, HR financial administration (invoices and payments), strong controls and audit readiness, business continuity planning, and coordination support for HR projects and change initiatives

Tasks and responsibilities of the job holder may include the following:

• HR service delivery (onshore delivery services) supporting local People function activity across People Planning & Strategy, Talent, Recruitment, Performance & Reward, Employee Relations, Learning, Benefits, and audit support—ensuring service is delivered to agreed standards and timelines.
• HR case management and query resolution, including day-to-day management of the HR phone line, the HR case management system, and the shared HR mailbox, ensuring responses are monitored and handled daily, escalations are managed, and service quality is continuously improved.
• Employee lifecycle support and administration, including preparation, coordination, and maintenance of documentation for hires, transfers, promotions, terminations, work permits, and other colleague changes; meeting with employees where needed to ensure required forms are completed, signed, returned, and appropriately filed.
• Recruitment administration support, including external posting and closing employment advertisements, and maintaining appropriate employment documentation in line with retention rules.
• HR content owner responsibilities, including owning, writing and maintaining local HR Direct content/knowledge articles (and associated announcements/banners where applicable), ensuring content is accurate, recertified within required timeframes, aligned to Group standards, and improved based on colleague feedback and change impacts.
• Document and records management ownership, maintaining effective control of HR electronic and paper records, including being accountable for document retention compliance and ensuring records are managed in line with global/local retention schedules and local privacy legislation requirements.
• Local procedures and process ownership, ensuring local HR procedures are defined, documented, reviewed at least annually, kept up to date when policy/FIM/regulatory requirements change, and remain fit for purpose—while identifying opportunities to simplify and improve workflow.
• Local eLeave/eTime system administration and governance, maintaining colleague/approver set-up, public holidays and leave entitlements; performing reporting and payroll validations; and producing required monthly/quarterly/annual reporting in line with local governance.

Minimum Job Requirements:

• Role relevant qualifications, i.e.HR related qualification, is desirable but not essential
• A desire to find ways to continually improve the service delivered to colleagues and people managers
• Excellent organizational, critical thinking and problem-solving skills to handle a demanding and diverse workload
• Excellent written and spoken communication skills with experience of successfully influencing others, and winning over audiences with compelling and persuasive presentations
• Basic knowledge of Bermuda Personal Information Privacy Act (PIPA) and Bermuda Employment Act

A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position. 

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. 

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.