Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

The HR Delivery Partner (HRDP), Tier 2 HR Support – North America serves as the operational HR contact for cases and processes requiring regional or country-specific expertise across the U.S., Mexico, and Canada. You will provide expert-level support to employees, managers, and leaders while handling escalations from Tier 1 or Centers of Excellence (COE).

This role bridges strategic HR initiatives and the employee experience by ensuring policy compliance and delivering consistent, high-quality HR service delivery. You will also support cross-border business operations within North America while navigating federal, state, and provincial employment laws to ensure compliance and operational effectiveness.

What You'll Get to Do

Operational HR Support

• Serve as the primary Tier 2 contact for employee and manager inquiries requiring country- or region-specific HR expertise across North America.
• Provide guidance and interpretation on HR policies, programs, and practices to ensure consistent application.
• Manage basic employee relations cases, working with managers, Legal, and COEs to ensure proper documentation, communication, and resolution.
• Conduct intake sessions and participate in employee investigations as directed by Employee Relations.

Performance & Employee Relations

• Lead and coordinate performance improvement plans, including supporting leaders through documentation and follow-up with stakeholders.
• Support involuntary terminations, exit interviews, and offboarding processes in collaboration with HR Business Partners and COEs.
• Provide advice to managers and employees on performance expectations, policy adherence, and workforce transitions.

Compliance & Process Delivery

• Ensure adherence to employment laws, company policies, and audit requirements across North America.
• Assist in delivering HR programs and initiatives, including training and policy implementations.

Continuous Improvement

• Identify and document process enhancements that streamline HR operations and improve employee experience.
• Contribute to knowledge base development for Tier 1 teams, ensuring efficient case management and consistent communication.
• Partner with peers and leaders to standardize best practices while maintaining flexibility for regional requirements.

Skills and Experience We Value

• HR Generalist or Specialist experience supporting front-line employee solution areas within North America: 3 to 5 years for single-country support and 4 to 7 years for multiple-country support.
• Deep understanding of employment laws and HR operations, with experience handling employee relations, performance management, investigations, and policy interpretation.
• Strong knowledge of HR systems, case management tools, and service delivery models.
• Strong Excel and Power BI reporting skills for HR data analysis and compliance tracking.
• Project management skills, with the ability to manage multiple priorities and drive process improvements.
• Excellent written and verbal communication, problem-solving, and interpersonal skills, with the ability to influence and build trust across all levels.
• Proven ability to manage confidential information with integrity and discretion.

What Would Make You Stand Out

• Experience with Dayforce or another HCM platform.
• Familiarity with and willingness to leverage AI tools to increase efficiency and service quality.
• A solution-oriented and customer-experience mindset, ensuring every employee interaction reflects care, consistency, and professionalism.
• Strong commitment to documenting policies, processes, and procedures to drive accuracy, compliance, and knowledge sharing.
• Clear understanding of business and HR strategy.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs