Job Description

Purpose of Role

In order to achieve the business goals, assist Assistant Director of Learning & Development in delivering market-leading training practices consistent with Corporate, Brand and Regional Human Resources policies. In particular:

• Keep high level of individual performance
• Keep high level of guest and Talent satisfaction

Coordinate hotel generic, departmental, language training and online training. Manage and track training data.

Responsibly Description

Training Overall

• Liaising with Human Resources and Assistant Director of Learning & Development, develop an effective annual training plan which meets the needs of Talent, thus assists W Taipei with achieving its goals and objectives
• Assist with the publication of annual and monthly training courses calendar and ensure maximum attendance through clear communication via liaison with Department Heads on a regular basis.
• Develop, source and conduct training courses scheduled per the training calendar. Host customize courses when appropriate to meet requirements of
• W Taipei.
• Maintain accurate and up-to-date records of all training activities. Ensure all requests for training by Talent are responded to in a timely manner and follow up is conducted when appropriate.
• Ensure all Talent are informed of their training schedule.
• Monitor the effectiveness of pre- and post-course briefings to ensure maximum benefit from training courses, and identify future training needs.
• Ensure new hires complete orientation and brand programs, and deliver these programs as needed.
• Monitor the learning progress of Talent across all assigned courses and prepare monthly reports to support the achievement of annual goals.
• Monitor all training activities conducted on and off site.
• Keep training records of each individual Talent.
• Regularly update training materials to ensure the content remains accurate and up to date.
• Evaluate training effectiveness by attending as many training sessions as possible.
• Communicate regularly with departmental trainers and provide training support as needed.
• Prepare training materials and setup for class accordingly.
• Monitor training room condition and cleanness.
• Establish a training library of books, DVDs, journals and resources (Handout/PPT Slide/recording) to assist trainer and Talent development.
• Source and obtain specialist assistance to conduct training when needed.
• Maintain accurate and up-to-date records of training resource suppliers.
• Handle Welfare Committee related tasks and assist Talent with subsidy applications, festival and birthday bonus.

Finance

• Purchase training materials as required.
• Assist with implementation of methods for evaluating cost-effectiveness of training programs.
• Talent Development
• Support Marriott leadership development program participation, including communication program offerings, facilitating enrolment, supporting technical issues.
• Utilize BECOME resources for career development.

General/Communication

• In conjunction Human Resources and Assistant Director of Learning & Development, develop and maintain an effective performance management program in line with Marriott policy; provide regular training for Talent Coaches and ensure appraisals are completed on a regular basis.
• Communicate relevant training information to Management Team on a regular basis. Attend and play an active part in Human Resources and other designated meetings.
• Develop effective links with partnership organisations, such as universities and colleges, training vendors, other properties Learning & Development co-workers, and etc.
• Actively promote a work environment that cares for guests and Talent alike.
• Assist with reward and certification programs.
• Ensure and maintain a high level of work area cleanness.
• Demonstrate professional attitude and behaviour at all times.
• Prepare and maintain files, reports, letters, memos and other relevant business documentation.
• Ensure all reporting deadlines are met.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.