Job Description

About Brightway

Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development.

We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.

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Scope

The HR Coordinator supports the new hire experience from offer acceptance through 90 days’ post-hire. This role manages onboarding for both individual and class hires, acting as the cross-departmental connector that keeps all teams on track. Equal parts coordinator and process builder, this role is also responsible for identifying opportunities to streamline onboarding workflows and supporting HR Operations on ATS administration, documentation, and related projects.

Job Responsibilities

Onboarding Coordination

• Manage the new hire onboarding process from offer acceptance through 90 days, including background checks, I-9 verification, documentation, and technology setup.
• Facilitate new hire orientation for all new employees, ensuring a consistent and welcoming experience.
• Partner with the internal HR Payroll & Benefits team to ensure all new employees are properly set up prior to their start date.
• Serve as the central coordinator for class hire onboarding (Sales & Customer Service), ensuring all departments - IT, Compliance, Licensing, L&D, and Office Coordination - have their tasks assigned, tracked, and completed on time.
• Maintain onboarding trackers and communication timelines; follow up across teams to surface and resolve blockers.
• Partner with hiring managers to confirm new hire readiness and a consistent first-day experience.

Process Improvement

• Evaluate existing onboarding workflows and identify opportunities to streamline, standardize, and operationalize.
• Build and maintain SOPs, checklists, and process guides that make onboarding more repeatable and scalable.
• Proactively bring process improvement recommendations to HR leadership and support implementation.

Operations Support

• Serve as a resource for ATS operations - maintaining system accuracy, requisition workflows, candidate records, and related documentation.
• Maintain the job description catalog, ensuring templates are current, organized, and accessible.
• Maintain the careers inbox, partnering with the internal team to ensure all inquiries are routed and handled appropriately.
• Participate in career fairs, hiring events, and sourcing support as needed.
• Assist in other HR projects as needed.

Skills, Licenses & Certifications

• Proficiency in Microsoft Excel
• Strong organizational and coordination skills; able to manage multiple workstreams and hold others to deadlines.
• Detail-oriented and task-driven with an ownership mentality.
• Comfortable collaborating across departments and adapting to different working styles.
• Tech-proficient; able to learn HR systems, ATS platforms, and AI tools quickly.
• Familiarity with I-9 and background check processes a plus.

Education & Experience

Bachelor’s degree and 1–3 years of experience within HR, recruiting, or onboarding; equivalent experience considered.

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Equal Employment Opportunity:

Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.

We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.