Job Description

The position will be an extension of the HR Buisness Partner for an assigned Business Unit. The role is to undertake any HR related topic in the BU, escalated disciplinary actions, dismissals, development programs, employee satisfaction plans and policy compliance.

Education and specific training

• Bachelor´s degree.

• Preferably Business Administration, Psychology, Pedagogy or Similar

• English Level mínimum B2

• Full Time

Key Responsibilities

• Execution of HR unit plans and assure alignment with company strategy and policy.

• Serves as a point of contact for the operation or functions assigned for all matters related to human resources.

• Employee Relations Matters

• Creation of performance action plans related to Attrition and disciplinary KPI’s (partnering with operation and other support areas)

• Staff recruitment and selection process

• Follow up with ESAT action Plan

• Ensure the execution of HR programs and initiatives

• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

• Promoter and Monitor of Company Values

• Strategic Partner to all department leaders for People Management strategy

• Vigilant of any employee related issues internally and externally.

• Establish and Monitor communication channels with all employees

• Manage and control department expenditure within agreed budgets.

• Monitor compliance to Health and Safety norms in accordance to local law and company policy.

• Budget allocation for distribution with external suppliers for events and activities on and off site.

• Creation of Unit event Calendar in calibration with Site or City Calendar,

Work Experience

• Must have a strong human sense and previous customer service experience.

• Knowledge in labor laws.

• Highly desired to have experience in human resources process.

Technical skills

• Analytics skills

• Excellent computer skills

IMPORTANT:

• You must have at least 6 months  of tenure in your current position to apply and no administrative penalties in the last 90 days applies for administrative positions.

• Please have your manager send a feedback letter to  mayte.ruiz@teleperformance.com

• Only applications through HCM will be considered, please be sure to apply to the job and attached your resume.

At TP México, consistent with our diversity and inclusion policy, we guarantee that our Talent Attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law, will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially.

At TP we celebrate and value diversity