Job Description

HR Coordinator

Site: Zentralia

Modality: B&M

Mon to Fri at 9:00 to 19:00 hrs.

Apply before: Wednesday, March 11th, 2026

The position will be an extension of the HR Buisness Partner for an assigned Business Unit. The role is to undertake any HR related topic in the BU, Escalated disciplinary actions, dismissals, development programs, employee satisfaction plans and policy compliance.

Education and specific training

• Bachelor´s Degree or equivalent (required)
• Master´s Degree (desired)
• English not necessary

Key Responsibilities

• Promoter and Monitor of Company Values
• Strategic Partner to all department leaders for People Management strategy
• Vigilant of any employee related issues internally and externally.
• Establish and Monitor communication channels with all employees
• Manage and control department expenditure within agreed budgets.
• Monitor compliance to Health and Safety norms in accordance to local law and company policy.
• Creation of Unit event Calendar in calibration with Site or City Calendar,
• Creation of action plans to follow-up on employee satisfaction surveys, ESAT Committees, exit interviews, Our Channel and other company climate measuring tools.
• Establish and conduct and recurrent attrition analysis cycle plan.
• Creation of retention strategy for company employees at all level, with priority in agent attrition.
• Keep site leadership informed of major issues regarding employee´s safe and company’s interests. Escalate when needed.
• Ensure activities meet with organizational requirements for quality management, health and safety, legal, environmental policies.
• Assure employee development based on a periodical performance review, training needs analysis process and/or designed career path programs.
• Read and sign the ISMS policies.

Work Experience

• 2-year experience in Human Resources

Technical skills

• Experience on local law regulation, human resources procedures, call center management, recruitment and people development.

IMPORTANT:

• You must have at least 6 months of tenure in your current position to apply and no administrative penalties in the last 90 days applies for administrative positions.
• Please have your manager send a feedback letter to  maria.hurtadoalva@teleperformance.com
• Only applications through HCM will be considered, please be sure to apply to the job and attached your resume.

At TP México, consistent with our diversity and inclusion policy, we guarantee that our Talent Attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law, will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially.

At TP  we celebrate and value diversity