Job Description

Job Title: HR Coordinator
Reports to: Head of HR
Salary: £30,000 per annum
Hours: 40 hours per week (Monday to Friday 8:30am- 5pm)
Location: Bournemouth- Office Based

Are you ready to move beyond pure HR admin and become a trusted first point of contact for People and Managers?

If you’re an experienced HR professional looking for that next step – where you can still use your strong administration skills, but also build relationships, support managers and really make a difference to people’s working lives – this could be the role for you.

At Protect Line, our people are at the heart of everything we do. We’re proud of a culture that balances the needs of our employees and the business with genuine care and fairness. We’re now looking for an HR Coordinator to join our small but vibrant HR team of two – a team that is passionate about people and seen across the business as approachable, trusted and hands-on.

This is a fantastic opportunity for someone who enjoys the variety of HR administration but also wants to be on the frontline with employees and leaders, supporting them with real issues, real conversations and real impact.

Investing in Our People to Protect Yours - At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.

Our Values:
Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers.

As an HR Coordinator, you will:

• Be the face of the HR team – acting as the first point of contact for HR phone calls and emails, supporting employees and managers across the full employee lifecycle.
• Own the HR inbox – responding to queries in the moment wherever possible, prioritising workloads and delegating more complex or escalated cases across the HR team.
• Handle sensitive HR and absence matters – including taking daily absence calls from employees and managing these in a compassionate, professional way.
• Coordinate and lead HR meetings – providing support to HR and Managers by scheduling, preparing for and confidently leading meetings with employees when required
• Guide Managers and Employees – offering first-line advice on HR policies, employment legislation and employee relations matters, knowing when to escalate more complex issues
• Support employees with concerns and queries – balancing individual needs with business requirements, and helping people navigate difficult or sensitive situations
• Liaising with our external legal team – preparing and coordinating queries, sharing case information and documentation, and securing clear employment law advice to support HR decision‑making
• Keep our data and systems accurate – updating reports, trackers, our HR system and preparing monthly management information
• Support and develop absence management – working closely with the wider HR team to deliver and continuously improve our absence management policy and procedures
• Use data to drive insight – analysing HR data, producing reports and identifying trends to help the team and business make informed decisions
• Improve how we work – designing, documenting and updating HR processes and procedures so they are clear, efficient and employee-friendly
• Manage offboarding – ensuring a professional and caring experience at the end of the employee lifecycle, including leaver processes and documentation.
• Get involved in HR projects – partnering with the wider HR team on initiatives that support our people strategy and the wider business