Job Description

Who We Are:

We’reCart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C,B2Band public sector organizations to unify commerce operations from product discovery to product delivery.

We’rebuilding towarda world where commerce has no bounds. Our enterprise-grade software,servicesandlogisticsinfrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it,we’relooking for entrepreneurial,innovativeand determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are.Soundlike you?We’dlove to hear from you.

Cart.com Fast Facts:

• 6,000+ customers worldwide

• 1,600+ employees globally

• 17 warehouses nationwide, totaling over10 million square feetof space

• Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed:Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.

• Think beyond the box:“We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.

• Don’tgive up:We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

• Speak up:We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

• Work together:We’vebuilt a team that prides itself on diversity of thought and background. Collaboration is betterwithcontrast.

• Remember to be human:We work hard, but we leave room for the people, placesand things that we love.

Onsite
This position is open to applicants or individuals whoarelocatedinoraround Groveport, OHand able to work1stshiftscheduled (8AM-4PM or 9AM-5PM) with flexibility for longer hours basedoff ofbusiness and peak needs.

The Role:  

As an  HR People Operations Specialist, you will play a critical role in supporting day-to-day workforce operations across our Groveport, OH fulfillment network (GP1 & GP2). Reporting to the Regional HR Manager and partnering closely with the onsite HR Generalist, you will act as a key connector across HR, Operations, and our staffing agency partners.

This is a highly visible, onsite role responsible for ensuring workforce continuity, supporting employee experience, and driving operational excellence in temporary labor management and HR coordination.

WhatYou’llDo:

Own Workforce Operations & Agency Coordination

• Lead day-to-day coordination of temporary workforce operations across GP1 & GP2, serving as the primary point of contact for staffing agencies 

• Send personnel requests, manage real-timecall-outs, and ensure alignment on staffing needs to support fluctuating volumes 

• Maintain and upload weekly master schedules (by Friday 3PM), ensuring accuracy across systems and partners 

• Execute workforce system updates including new hires, terminations, and schedule changes in tools such as Jazz and internal trackers 

• Send timeclock and payroll reports to agency partners and ensure alignment across all vendors 

• Update bill rates as needed andmaintainaccurateworkforce records 

Drive Agency Performance, Payroll & Workforce Accuracy

• Balance and approve agency invoices,maintaininvoice trackers, and ensure billing accuracy across partners 

• Support payroll-related activities including time corrections, missing hours requests, and reporting discrepancies 

• Processtempterminations end-to-end, including system updates and coordination with security for badge deactivation 

• Maintain weekly staffing reports and ensureaccurateheadcount visibility for site leadership 

• Communicate schedule changes, overtime needs, and updates via mass communications (e.g., text outreach) 

Champion Employee Experience & Onsite HR Support

• Maintain a consistent onsite presence across GP1 & GP2 (split schedule) to support employees and daily operations 

• Assistassociates with HR-related questions, concerns, and navigation of processes (e.g., LOA, FMLA, attendance) 

• Partner with HR and site leadership to support employee engagement initiatives, recognition programs (e.g., Employee of the Month), and onsite events 

• Coordinate onboarding support including new hire communications, documentation, and training follow-ups (e.g., security awareness) 

• Act as a connector between HR, Operations, and frontline associates—ensuring a positive, responsive, and people-first experience

Who You Are:

• Highly organized with strong attention to detail and ability to manage multiple priorities in a fast-paced environment 

• A proactive problem solver whooperateswith urgency anda strong senseof ownership 

• Comfortable working onsite and building relationships with frontline teams and leadership 

• A strong communicator who can effectively partner across HR, Operations, and external vendors 

• Passionate about employee experience and creating a positive, high-energy workplace

WhatYou’veDone

• 2+ years of experience in HR coordination, recruiting coordination, workforce management, or administrative support in a high-volume environment (distribution, manufacturing, retail, or similar preferred) 

• Experience supporting temporary labor or staffing agency partnerships, including scheduling, onboarding, or workforce tracking 

• Hands-on experience with HR systems, ATS platforms (e.g., Jazz), timekeeping, or scheduling tools

• Exposure to payroll processes, time tracking, or invoice reconciliation 

• Experience working in an onsite, fast-paced operational environment with hourly employees 

• Demonstrated ability to manage high-volume data entry with accuracy and attention to detail

• Experience supporting employee relations or HR processes such as LOA, attendance tracking, or onboarding coordination is a plus 

• Bilingual in English and Spanish (required)

Nice to Haves: 

• Experience in a 3PL, fulfillment, or warehouse environment

• Familiarity with Workday or similar HRIS systems

• Experience supporting employee engagement programs or onsite events

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.