Job Description

GROWTH OPPORTUNITY

Onboarding Coordinator

Site: One Tower

Modality: Hibrido -WAHA

Mon to Fri at 9:00 to 19:00 hrs.

Apply before: Friday, January 09th, 2026

The Onboarding Coordinator is responsible for designing, implementing, and continuously improving the employee lifecycle processes, ensuring a seamless integration from preboarding to offboarding. This role focuses on strategy, governance, and the use of digital tools to enhance employee engagement and organizational culture.

Education and specific training

• Bachelor Degree

Key Responsibilities

• Onboarding Strategy: Develop and execute comprehensive onboarding programs aligned with organizational goals.
• Policy & Governance: Establish and maintain clear policies and governance frameworks to ensure compliance and consistency across all onboarding processes.
• Management Tools / Welcomesite: Administer and optimize digital platforms (e.g., Welcomesite) to support onboarding, communication, and employee engagement.
• Analytics: Monitor and analyze onboarding metrics to identify trends, measure effectiveness, and propose improvements.
• Preboarding: Design preboarding activities to prepare new hires before their first day, ensuring a positive initial experience.
• Onboarding: Deliver structured onboarding programs that integrate employees into the company culture, values, and operations.
• Offboarding: Manage offboarding processes to ensure smooth transitions, knowledge transfer, and maintain positive alumni relations.
• Reboarding: Create reboarding initiatives for employees returning after extended absences, ensuring reintegration and productivity.
• Induction Manual: Develop and update induction manuals to provide clear guidance and resources for new employees.
• Integration Workshops: Facilitate workshops and team-building activities to strengthen collaboration and cultural alignment.

Requirements

• Proven experience in HR, Talent Management, or Employee Experience roles.
• Strong knowledge of onboarding strategies and HR governance.
• Ability to manage digital tools and platforms for employee engagement.
• Analytical mindset with experience in HR metrics and reporting.
• Excellent communication and facilitation skills.

Work Experience

• 2-year experience in Human Resources

Technical Skills

• Intermediate usage of MS Office standard tools (Outlook, Excel, Word and Power point)

Minimum Skills

• Process Excellence
• AI Proficiency
• Data Literacy
• Communication
• Emotional Intelligence
• Open Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• Teamwork

IMPORTANT:

• You must have at least 6 months of tenure in your current position to apply and no administrative penalties in the last 90 days applies for administrative positions.
• Please have your manager send a feedback letter to maria.hurtadoalva@teleperformance.com

• Only applications through HCM will be considered, please be sure to apply to the job and attached your resume.

At TP México, consistent with our diversity and inclusion policy, we guarantee that our Talent Attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law, will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially.

At TP we celebrate and value diversity