Job Description

About the Role: 

A global law firm in Makati is on the lookout for HR Continuous Improvement Manager.

Key Responsibilities

• Lead and execute continuous improvement initiatives across HR operations and shared services, ensuring alignment with business goals.
• Identify and resolve process bottlenecks, leveraging data and feedback to implement process enhancements.
• Monitor and manage key performance metrics including SLA adherence, turnaround times, and resolution quality.
• Act as a process SME (Subject Matter Expert) and provide recommendations on HR operational efficiency.
• Collaborate with cross-functional teams (HR, IT, Finance, etc.) to deploy and improve workflows using tools like ServiceNow and Workday.

Requirements

• 5+ years of experience in HR Operations, Shared Services, or Continuous Improvement roles.
• Strong understanding of HR processes and service delivery models.
• Experience with HR platforms such as ServiceNow and Workday is highly preferred.
• Proven ability to manage multiple HR-related projects from inception to implementation.
• Strong grasp of process design, improvement methodologies (Lean, Six Sigma, etc.), and metrics tracking.

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.