Job Description

We are hiring on behalf of global law firm serving leading companies. Our client seeks a HR Content Manager ServiceNow to
lead and manage the knowledge content within their HR Portal (ServiceNow) This role plays a key part in improving employee experience by ensuring HR information is easy to find, clear, and up to datesupporting efficient self-service and reducing support cases. Youll work with global HR teams, IT, and ServiceNow experts to build, maintain, and improve HR content thats relevant, compliant, and user-friendly.

Responsibilities:

• Manage the full lifecycle of HR content on ServiceNowfrom creation to regular updates and archiving.
• Work with HR experts to ensure content is accurate, compliant, and easy to understand.
• Design and implement content governance processes, including review schedules and approval flows.
• Keep the HR portal updated with relevant visuals and announcements (e.g., holidays, banners, news).
• Analyze content performance and improve content based on data and feedback.
• Support employees in resolving issues faster by linking common questions to helpful knowledge articles.
• Help HR teams contribute to the knowledge base through training, templates, and documentation.
• Maintain clean, consistent content aligned with HR policies, tone, and brand.
• Collaborate on improving portal usability (layout, search, content navigation, etc.).

Qualifications:

• Bachelors degree in HR, Communications, or related field
• At least 5 years experience in content/knowledge management, ideally in shared services or a professional services firm
• Hands-on experience with ServiceNow HRSD or similar HR knowledge platforms
• Strong writing and editing skillscan simplify complex HR policies into plain English
• Experience managing structured content processes, including governance and version control
• Understanding of content tagging, structure, and metadata
• Strong coordination skills; works well across HR, IT, and Compliance
• Comfortable working with data to monitor content effectiveness
• Technical Skills:
• ServiceNow HRSD content creation, workflows, lifecycle management
• ServiceNow Knowledge Management templates, approval flows, feedback tools
• Basic HTML/CSS for formatting
• MS Word, SharePoint, Adobe Acrobat for content editing
• Reporting tools like ServiceNow Analytics or Power BI
• Nice to Have:
• Background in HR Shared Services or Legal Ops
• Certification in ServiceNow Knowledge Management or HRSD
• Experience supporting regional/global teams with tailored content
• Familiarity with content strategies for case deflection and self-service adoption
• Knowledge of global HR compliance and data privacy

Work Setup:

• Shift Schedule: Day shift
• Work setup: Hybrid setup, 3 days Onsite a week
• Location: Makati City

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment, may it be internal to Cobden & Carter International and/or to its clients.