Job Description

The HR Content Compliance Specialist is responsible for ensuring the accuracy, governance, audit readiness, and ongoing maintenance of regional/country‑specific HR knowledge and compliance content This role partners closely with Global HR Knowledge Owners, Regional Knowledge Managers, Country Publishing Leads, HR COEs, Legal, HR Solutions and Compliance teams to ensure that HR knowledge content articles remain current, compliant, searchable, and AI‑ready across all supported countries.

The role plays a critical part in risk mitigation, regulatory adherence, and operational excellence by overseeing country knowledge lifecycle management, supporting local and global audits, and ensuring alignment between global standards and local regulatory requirements.

Key Responsibilities

Country HR Knowledge Management

• Own and maintain country‑specific HR knowledge content, ensuring alignment with global HR standards while accurately reflecting local labor laws, regulatory requirements, translations standards and country practices

• Partner with Country Publishing Leads (CPLs), HR COEs, and regional stakeholders to create, review, approve, publish, and retire HR knowledge articles.

• Ensure HR knowledge content is clear, actionable, searchable, and consistently structured according to HR knowledge governance standards.

• Coordinate timely updates to knowledge content following policy changes, regulatory updates, audit findings, or process changes

Audit & Compliance Support

• Serve as a key HR contact for knowledge content related to HR policies, procedures, translations & AI Readiness Guidelines.

• Perform regular knowledge audits and health checks to validate accuracy, compliance, and completeness of country-level HR content & measure effectiveness and user satisfaction through data & analytics.

• Track, document, and remediate audit findings, gaps, and corrective actions related to HR knowledge and documentation.

• Maintain clear audit trails, version history, approvals, and documentation evidence in line with governance expectations.

Governance & Quality Assurance

• Enforce HR knowledge governance frameworks, including standards for content creation, review cycles, approvals, translations, and retirements.

• Monitor knowledge KPIs (e.g., content freshness, audit findings, usage, and quality indicators) and escalate risks as needed.

• Support continuous improvement initiatives to strengthen knowledge quality, compliance, and AI readiness across regions and countries.

Stakeholder Partnership & Enablement

• Act as a liaison between HR Operations, HR Solutions, Legal, Compliance, COEs & cross-functional partners (i.e., IT, Finance) to resolve country‑specific issues and questions while adhering to established standards and consistency where applicable.

• Provide guidance and support to CPLs and HR knowledge contributors on knowledge standards, audit expectations, and compliance requirements.

• Support onboarding and enablement of new country stakeholders within the HR knowledge ecosystem.

Required Qualifications

• 2 to 3 years of experience supporting multi‑country or global HR organizations

• Familiarity with ServiceNow Knowledge, HR case management, or similar enterprise platforms.

• Experience supporting AI chatbots, copilots, or agent‑based HR service models.

• Background in global HR operations, shared services, or HR transformation initiatives. Project Management mindset and abilities would be valuable.

• Familiarity with content analytics, search optimization, and user experience measurement.

Key Competencies

• Knowledge governance & lifecycle management

• Stakeholder collaboration & influence skills

• Strong written communication and attention to detail

• Analytical mindset with focus on measured content performance and data-driven decision making & outcomes

• Continuous improvement mindset with a proactive approach to solutioning

Required Skills:

Adaptability, Data Analysis, Employee Development, HR Analytics, HR Shared Services, HR Systems Implementation, Human Resource Information Systems (HRIS), Human Resource Tools, Payroll Tax Compliance, Process Improvements, Project Management, Service Improvement, Vendor Management, Wage Garnishments, Workforce Planning

Preferred Skills:

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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

no

Job Posting End Date:

05/29/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.