Job Description

This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.

Your responsibilities:

• Act as first level of HR support & advisory provided via phone call during predefined HR Contact Center service.

• Responds to routine inquiries from employees relating to general HR processes, policies, practices and systems through phone line and/or ticketing system

• Processes basic HR and benefits transactions and supports the auditing of information.

• Adheres to established processes, procedures, and systems to resolve employee inquiries.

• Provides superior customer service to all employees by promptly responding to employee inquiries tactfully and discreetly while handling confidential information

• Achieves performance measures and adheres to established customer service SLA standards.

• Dispatches non-routine matters to appropriate individuals or groups.

• Maintains records relating to employee inquiries via a case management tool or phone line.

• Participates in information sharing with other service center’s representatives; identifies trends and passes recommendations for improvement to the HR Operations representatives (Tier II administration team).

• Supports the HR team by providing clerical and administrative support.

Our requirements:

• Ability to effectively address challenging situations related to customer issues and complaints

• High energy level and strong focus on delivering results

• Excellent interpersonal and communication skills

• Functional knowledge of HR processes and operations

• Practical experience with HR IT systems (such as Workday, PeopleDoc, and other HR transactional tools)

• Experience in customer service and issue resolution

• Familiarity with call/service center operations

• Experience with case management systems

• Fluency in English in a business environment

• Fluency in German in a business environment

Our offer:

• Flexible working hours (start between 6:30 a.m. - 10 a.m.)

• Hybrid working mode (min. 1 day per week in the office)

• Private medical care in LuxMed,

• PZU life Insurance (voluntary insurance)

• Unlimited international travel Insurance (with a global range)

• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)

• Language courses reimbursement (up to 70% of course reimbursement)

• Studies reimbursement (up to 50% of study reimbursement)

• Work abroad possibility (up to 30 days / year)

• Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)

• Holiday allowance (up to 800 PLN / year)

• Childcare refund (up to 900 PLN / year)

• Glasses and contact lenses reimbursement (500 PLN per year)

• Occasional gifts (e.g. 1st year anniversary gift)

• Office team building activities and events