Job Description

As a People Services Specialist, you will support the delivery of HR services across multiple countries, contributing to positive employee experience and a highly efficient processes. This role is designed for an experienced HR professional who can operate across different processes of the Employee Lifecycle. This role provides planning and execution across core People Services areas including onboarding and offboarding, training delivery, employee relations, talent management, benefits, leave of absence, workforce and incentive compensation, HR compliance, and continuous process improvement. The HR Connection Specialist will also provide strategic support to HR and Business Leaders while ensuring alignment with local regulatory procedures in each country supported. 

• Serve as a key point of contact for Human Resources inquiries, providing timely, accurate, and employee-centric support across multiple countries.
• Coordinate and support end-to-end employee Lifecycle processes, including onboarding, offboarding, job changes, and employee records administration.
• Provide planning, support, and execution for training delivery, employee relations, talent management, and benefits-related activities.
• Support leave of absence, workforce administration, incentive compensation, and HR compliance processes in alignment with local country requirements.
• Partner with HR and business leaders to provide operational support, helping ensure consistent service delivery and positive employee experience.
• Maintain accurate HR data, documentation, and tracking while ensuring compliance with internal policies and local regulatory procedures.
• Identify opportunities to improve service quality and enhance efficiency through continuous process improvement.
• Demonstrate flexibility to support evolving business needs, shifting priorities, and varying country-specific processes within the People Services function.

• Bachelor’s in Human Resources, Administration, or related is required.
• 3+ years of experience in Human Resources.
• Proficient knowledge of HR operations and employee lifecycle processes across multiple service areas / countries.
• Ability to provide support with a high level of customer service, judgment, and responsiveness.
• Understanding of MX local employment practices and regulatory requirements, with the ability to adapt processes by country.
• Advanced organizational skills, attention to detail, and ability to manage multiple priorities in a dynamic environment.
• Ability to build effective relationships with employees, managers, HR partners, and business leaders.
• Comfortable moving between planning, support, and execution depending on business needs.
• Continuous improvement mindset, with the ability to identify process gaps and recommend practical solutions.
• Effective communication skills, with proficient English as a must and Portuguese as a desired qualification.
• Integrity, confidentiality, and discretion when handling sensitive employee matters.
• Proficiency in Microsoft Office tools and HR technology platforms.

GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.