Job Description
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
Serves as the subject matter expert for ADP TotalSource's HR and Benefit products and services. Provides universal HR and Benefits support to ADP TotalSource clients, employees and internal associates.
ESSENTIAL DUTIES - RESPONSIBILITIES:
- Evaluates clients' current HR/Employee Handbook/Drug-Free Workplace practices and policies. Identifies gaps and inefficiencies. Provides recommendations by utilizing ADP HR products and services, to maximize client satisfaction and compliance. Assists clients and internal associates with developing and implementing compliant HR/Time Off policies. Manages assigned accounts based on client needs.
- Consults with HR Business Partners, ADP internal departments, and clients to ensure client employment/handbook/drug testing policies are aligned with appropriate state and federal laws and regulations. Ensures proper execution of policies and business rules which support ADP, client needs and state and federal laws.
- Exercises judgment and makes effective decisions when interpreting employment policies and regulations. Communicates with clients in regards to policies, and best practices. Analyzes and audits cases to ensure accuracy and timely delivery of compliant employee handbook.
- Serves as a main point of contact for all employee handbook, Drug Free Workplace (DFWP), background checks and related compliance services inquiries and issues, both internally and externally. Establishes and maintains strong relationships with clients, vendors and internal associates.
- Delivers HR/Compliance services according to ADP’s Service Level Agreements. Provides a high level of quality service to clients, vendors and internal associates. Identifies discrepancies and follows up to resolve. Resolves escalated issues through problem solving, ownership and follow through.
- Maintains current knowledge of evolving HR, drug testing, and policy legislations.
- Performs other related duties as assigned.
EDUCATION - CERTIFICATION REQUIREMENTS:
- Preferred Bachelor's Degree or equivalent experience
- All areas preferred and Major Area of Concentration are Business or HR.
- Other education or certification requirements preferred are PHR, SPHR or CEBS Certification.
EXPERIENCE:
- 3 - 5 Years and Prior experience in Client Service, HR or Benefits.
Qualifications
Preferences:
- Strong knowledge of federal, state, and local laws pertaining to HR/Employment Policies, drug testing and background check laws.
- Strong analytical and problem solving skills.
- Ability to interact with all levels of an organization. Ability to build internal and external relationships and provide excellent customer service.
- Excellent verbal and written communication skills.
- Superior organizational skills. Excellent attention to details.
- Ability to work independently and in a team environment. Highly adaptable.
- Active listening skills. Ability to remain empathetic.
- Demonstrated ability to multi-task. Must be able to work under time constraints and deadlines.
- Ability to effectively communicate and handle inbound calls from clients and/or internal partners.
About ADP
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
To protect confidentiality and ensure a fair process, candidates may not use recording devices including but not limited to AI assisted tools to record or transcribe at any stage.
Beware of hiring scams. ADP will never request money, nor ask you to purchase equipment or services as part of our hiring process or ask you to submit personal information via text message when applying for a job at ADP. ADP email addresses end in @adp.com. To learn more, click here.
