Job Description

Company Name

ARS-Rescue Rooter

Overview

Location: Memphis, TN (On-site)

American Residential Services is seeking an experienced HR Compliance & Employment Screening Supervisor to lead day-to-day employment screening and driver qualification operations across our multi-state organization.

This is a hands-on supervisory role for someone who enjoys both leading a team and actively managing employment screening and compliance cases. The Supervisor will oversee background checks, drug testing, motor vehicle record (MVR) reviews, employment verifications, FCRA adverse action processes, and DOT driver qualification requirements.

The ideal candidate brings strong employment screening expertise, sound compliance judgment, and experience supervising employees in a fast-paced, high-volume environment.

Responsibilities

Key Responsibilities

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job title. The list is descriptive only and should be used for no other purpose. Management retains the right to add or to change the duties of a position at any time. Incumbents are frequently cross-trained and may perform any combination of the following duties/responsibilities. These duties are not to be construed as exclusive or all-inclusive.

What We're Looking For

We're looking for a hands-on supervisor who knows employment screening inside and out—someone who can confidently review complex cases, coach a team, maintain compliance, and keep high-volume operations running smoothly.

Success in this role requires balancing accuracy and regulatory requirements with efficiency, responsiveness, and a positive experience for candidates and internal partners.

Team Leadership & Daily Operations

• Assign work, establish priorities, and adjust team workloads and coverage to meet deadlines and service expectations.
• Train, coach, and evaluate team members; address performance concerns in partnership with the Vice President of Human Resources and recommend staffing or resource adjustments.
• Interview candidates and provide recommendations regarding hiring, promotions, compensation, disciplinary actions, and terminations, subject to required approvals.
• Review team members' work and case files to ensure accuracy, completeness, and adherence to established procedures.

Employment Screening & Compliance

• Initiate, monitor, and review criminal background checks, drug testing, MVRs, and employment verifications; evaluate results, resolve discrepancies, and guide staff using established criteria.
• Coordinate FCRA adverse action notices, follow up on disputes, and maintain required documentation.
• Coordinate screening requirements for strategic alliance partners and resolve related questions from field teams and vendors.
• Maintain DOT driver qualification files, monitor ongoing requirements, and coordinate driver eligibility concerns and corrective actions with Safety, HR, and field leadership.
• Support compliance audits, address process gaps, and safeguard confidential applicant and employee information.

Cross-Functional Collaboration & Process Improvement

• Provide guidance on employment screening procedures to HR, Talent Acquisition, and field leadership.
• Escalate policy exceptions and significant compliance concerns to the Vice President of Human Resources or Legal and implement approved guidance.
• Coordinate screening vendor services, resolve delays and discrepancies, administer approved platform access, and troubleshoot system issues.
• Coordinate system changes and escalate recurring vendor or service concerns.
• Track and report screening volume, turnaround times, backlogs, accuracy, and compliance exceptions.
• Recommend workflow improvements and implement approved process changes.
• Perform other duties as assigned.

Qualifications

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• 5–7 years of progressive experience in HR Operations, Employment Screening, Workforce Compliance, or a related field.
• At least 2 years of experience supervising employees.
• Experience managing an individual caseload while supervising staff and coordinating priorities in a high-volume, multi-location environment.
• Working knowledge of FCRA, adverse action procedures, background screening, drug testing, MVR reviews, and DOT driver qualification requirements.
• Ability to interpret policies, assess complex situations, exercise sound judgment, and appropriately escalate compliance concerns.
• Experience with First Advantage or a comparable background screening platform, HR systems, and Microsoft Office.
• Strong communication, coaching, organizational, analytical, and problem-solving skills with a commitment to accuracy and confidentiality.

Preferred Qualifications

• Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field.
• Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR.

ARS is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (ADA), ARS may provide reasonable accommodations to qualified individuals with disabilities and encourages prospective and current employees to discuss potential accommodations with the employer.