Job Description

At CRG Costa Rica, we're hiring an HR Operations Specialist to support an exciting international consulting organization. This is a 6-month contract with a strong possibility of extension based on business needs and performance.

We're looking for an HR professional who enjoys working in a fast-paced environment, delivering outstanding employee support, and driving operational excellence across multiple HR processes.

Key Responsibilities

Employee Support

• Serve as the first point of contact for employee HR inquiries related to benefits, payroll, employment verification, policies, and HR procedures.

• Manage and route HR cases through ServiceNow.

• Identify opportunities to improve HR processes and employee experience.

Onboarding & HR Operations

• Coordinate end-to-end onboarding for new hires, including local and international employees.

• Support new hire orientation sessions and benefits presentations.

• Maintain employee records and HR documentation.

• Process employment documentation, background checks, and compliance requirements (I-9, E-Verify, Right to Work, etc.).

Benefits Administration

• Administer employee benefits enrollment, changes, and terminations.

• Process life events, open enrollment, and dependent verification.

• Manage benefits billing and reconciliation with vendors and payroll.

• Resolve employee benefits inquiries and collaborate with internal stakeholders.

International HR Support

• Provide HR operational support for Costa Rica and UK employees.

• Support Global Mobility initiatives.

• Partner with local leadership to provide day-to-day HR support.

HR Systems & Projects

• Generate Workday reports.

• Support HR system testing and implementations.

• Participate in HR projects, process improvements, acquisitions, and other operational initiatives.

Requirements

Education

• Bachelor's degree in Human Resources, Business Administration, or a related field.

Experience

• 4+ years of experience in Human Resources or HR Operations.

• Experience supporting onboarding, employee lifecycle, and HR administration.

• Experience managing employee benefits is highly preferred.

• Experience supporting US and Costa Rica HR processes.

• Experience maintaining confidential employee records.

Technical Skills

• Experience with HRIS platforms (Workday preferred).

• Experience with ServiceNow or similar ticketing/service management platforms.

• Microsoft Office (Excel, Outlook, Word, PowerPoint).

• Experience with DocuSign is a plus.

Soft Skills

• Excellent organizational and multitasking skills.

• Strong customer service mindset.

• Critical thinking and problem-solving abilities.

• Ability to work independently in a fast-paced environment.

• Excellent communication and presentation skills.

Languages

• Advanced English (C1 or higher) – Required.

• Spanish – Required.