Job Description

Job Location: PR - SAN JUAN - D4 - San Juan, PR 00927,

Position Type: Full Time, HR Business Partner & Onboarding

HR Business Partner & Onboarder plays a key role in fostering a positive, compliant, and productive work environment. This position is responsible for managing and resolving complex employee issues, ensuring consistent application of company policies, and supporting both employees and leadership in navigating workplace concerns. The role also supports onboarding execution, system setup, and cross-functional HR processes in a multi-state environment.

Primary Duties & Responsibilities

Employee Relations & Policy Management

• Demonstrate complete knowledge, understanding, and compliance with company policies and procedures
• Receive, assess, and resolve employee and management questions regarding policies, benefits, and personnel matters
• Provide coaching, interpretation, and guidance on corrective and progressive actions to ensure consistent policy application
• Develop strong partnerships with employees and managers to support HR-related decision-making
• Work closely with operations leadership on employee relations matters

Investigations & Compliance

• Lead and conduct employee investigations related to workplace conduct, employee relations, retaliation, discrimination, and alleged policy violations
• Track, document, and provide feedback on employee grievances in accordance with company policy and legal requirements
• Ensure HR operations comply with all local, state, and federal employment laws and regulations
• Identify trends, risks, and behavioral patterns using data and case insights to recommend solutions

Leaves, Claims & Agency Coordination

• Manage and support processes related to:
• Workers’ compensation claims
• Unemployment claims and inquiries
• Leaves of absence (FMLA, state paid leave, disability, and company leaves)
• Coordinate with third-party administrators, payroll, and leadership to ensure timely and compliant responses

Onboarding & System Support Responsibilities

Onboarding Coordination & Facilitation

• Conduct and support new hire onboarding sessions, including employee orientation and HR policy overviews
• Serve as an HR point of contact during onboarding to address questions and ensure a positive new hire experience
• Ensure onboarding tasks are completed accurately and within required timelines

Qualifications

• Experience with HRIS systems is a plus.
• Knowledge of garnishment and unemployment regulations
• Excellent attention to detail and strong organizational skills.
• Ability to handle sensitive information with confidentiality.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).