Job Description

The Human Resources Business Partner partners closely with leaders across retail stores and contact centre operations to drive business performance through strategic people partnership, operational excellence, and people-centric leadership.

This role is responsible for enabling effective people practices across talent, culture, engagement, employee relations, leadership capability, and organisational effectiveness within a fast-paced, high-volume operational environment.

The successful incumbent must be commercially minded, hands-on, and comfortable balancing strategic partnership with operational execution across dynamic business areas.

Travel between regional stores may be required from time to time.

Strategic Business Partnership

• Partner with business leaders to align people initiatives to operational and commercial objectives.

• Provide insight and challenge to leaders on organisational effectiveness, culture, workforce capability, and leadership effectiveness.

• Use people data and insights to identify trends, risks, and opportunities within the business.

Employee Relations & Workplace Climate

• Provide operational ER guidance to leaders across stores and contact centre operations.

• Support the management of disciplinary processes, grievances, incapacity matters, investigations, and conflict resolution.

• Ensure compliance with South African labour legislation and company policies.

Talent & Performance Management

• Drive talent management, succession planning, performance management, and capability development processes.

• Coach leaders on performance improvement, talent identification, and team effectiveness.

• Support workforce planning and organisational development initiatives where required.

Employee Engagement & Culture

• Support engagement initiatives and action planning processes to improve employee experience and culture.

• Facilitate people-related workshops, discussions, and interventions across operational teams.

• Act as a visible and credible HR partner within the business.

Change Management & Organisational Effectiveness

• Support business transformation, restructuring, and change initiatives.

• Assist leaders with communication, stakeholder management, and change adoption.

• Drive initiatives that improve operational effectiveness, collaboration, accountability, and culture alignment.

• Partner with Centres of Excellence to deliver integrated people solutions to the business.

• Bachelor’s Degree in Human Resources, Industrial Psychology, Business Administration, or related field.

• Postgraduate qualification in HR or Business Management will be advantageous.

• 3 – 5 Years in a similar role

• Experience supporting operational environments such as retail, contact centres, FMCG, or high-volume customer environments.

Knowledge & Technical Competencies

• Strong knowledge of South African labour legislation and HR best practice.

• Understanding of organisational development, workforce planning, and talent management principles.

• Strong analytical and problem-solving capability.

• Commercial acumen and business understanding.

• Ability to interpret and use people data to drive decision-making.

• Strong facilitation, communication, and stakeholder management skills.

• Proficiency in Microsoft Office and HR systems.