Job Description

Version - Jan05/21

Compass Title : People Operations Business Partner / Manager Sector Employer : Google Account Eff ective Date : Nov 2025 Line Manager : APAC People Ops Lead Work Location : Tokyo

Our Mission

To deliver delicious, nutritious food and beverage service that supports the well-being and productivity of everyone we serve.

Our Vision

To help shape the global food system while enabling our dedicated client to reach new heights of innovation and impact.

What we believe

CULINARY EXCELLENCE

We're dedicated to serving delicious, nutritious food that's crafted with care, inspired by diverse global cuisines and built on fl avor and thoughtfully chosen ingredients.

PEOPLE FOCUS

The food and experiences we provide make a big impact – they foster community and help fuel the teams creating world-changing technologies. We're passionate about that focus and our role in supporting the long-term success of everyone we feed.

TEAMWORK

Every member of the Food+ team plays an essential role. Whether working in culinary, management, operations or elsewhere, each individual is supported in the work they do and valued for their creativity and contributions.

SUSTAINABILITY

Through focused eff orts like responsible sourcing, local purchasing and a plant-forward culinary approach, we strive to positively impact the global food system now and in the years to come.

INNOVATION

Our team implements innovative technologies, tools and ideas that enable us to make a global impact, from embracing behavioral sciences and waste reduction techniques to utilize cutting-edge, planet-friendly ingredients.

Snapshot of Your Role

The role will focus on four core pillars of People Operations Business Partners; Talent Acquisition, Talent Development, Employee Engagement and Employee Relations. The role will also support people projects, manager skills training, compliance, etc. for the Food at Google program in order to support operational excellence. This position reports into the Global Director of HR and will leverage their strong knowledge of local laws and company labor guidelines, training , coaching and mentoring skills, ability to infl uence and to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations and the other members of the HR Team) to promote all people standards, Food at Google expectations and enhance user (partner) experience are also necessary.

The great things you will be expected to do:

TALENT ACQUISITION

Support all initiatives to Attract the very best talent in the market.

Ensure the use of social media and utilization of the brand assets to support acquiring top talent.

Partner with managers and chefs to draft, update, and edit employee written documentation, job requirements and descriptions, etc. for all positions, to support clear expectations for all parties.

Follow local HR recruiting processes, and ensure compliance with local legislation, while maintaining the Compass at Google processes to attract top talent.

Collaborate with the Compass Group local HR team to oversee the recruiting, interviewing, selection and hiring of new employees for all positions.

Partner with managers to screen, interview candidates, and counsel managers on candidate selection for the top 18 roles in the region.

Oversee and support active new employee onboarding to foster positive inductions into our program, enhance employer brand and support organizational goals.

Support Employer Brand initiatives as needed.

Actively strive to keep the time to fi ll ratio below 30 days, where appropriate.

TALENT DEVELOPMENT

Be the Champion for our Learning & Development program, which supports development of key roles and onboarding regionally.

Coordinate regional talent workshops.

Engage, coach and support our top talent to develop great careers within the team.

Ensure we leverage the great in-house learning and development (L&D) programs of Compass Group.

Ensure learning initiatives enable the organization to retain competent, capable and committed staff at all levels in the organization.

Train, coach and mentor managers, supervisors and employees on developing great career pathways.

EMPLOYEE ENGAGEMENT

Support the development of a culture where employees feel cared for, respected and valued – where open and productive relationships exist between the management and the employees.

Champion the Global engagement survey, as a tool to ensure managers and teams work together to build a great place to work.

Ensure compensation and benefi ts are targeted at the level necessary to attract, retain and motivate quality people within the relevant comparator market.

Proactively identify areas in HR policies, benefi ts, processes to improve effi ciency and increase staff motivation/retention.

Implement regular employee engagement surveys (stay meetings), and ensure resulting initiatives are managed eff ectively.

Develop site specifi c retention plans, aiming to consistently reduce turnover.

EMPLOYEE RELATIONSHIP

Proactively advise managers and employees on conditions of employment, HR policies and processes.

Develop, as required, tools and training for the managers and employees to enhance collaboration with both the Management and People Operations Business Partners team.

Develop a proactive and supportive working culture when dealing with employee issues.

Manage people issues as they arise with the operational partners, and advise management in appropriate resolution of employee relations issues.

Manage and complete HR investigations as necessary.

Provide an open door policy to support and help employees who visit with issues and questions.

Establish and maintain an effi cient off boarding system, including conducting exit interviews with employees leaving the company.

Maintain all local laws and company employment guidelines consistently, and ensure compliance with legislative requirements.

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

OPERATIONS, SYSTEM AND DATA

Analyze employee data and prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

Complete HR projects for the leadership team, sector corporate offi ce and Compass Group as required.

Manage the MyOpportunity system for your region.

Manage worker's compensation claims with the GM for Safety.

Respond to external agency administration in line with company policy.

Partner with HRSC (central/local HR support), as needed.

Support the wider People Operations Business Partners and Compass Group HR Team, as needed.

Utilize and maximize Compass Group HR systems, including training managers to use them.

Explore opportunities to utilize/implement HRIS system/technology to eliminate administrative tasks, empower employees, and meet other needs of the organization.

Key skills & qualifi cations

EDUCATION & QUALIFICATION

BA or higher in human resources or business management (or equivalent)

WORK EXPERIENCE

5-8 or more years experience in human resources working with multiple stakeholders within a cross-functional matrix environment

Food and Services industry preferred but not essential

COMPETENCIES

Knowledge of project management related software tools (Asana preferred)

Computer literacy with advance abilities in spreadsheets and presentation software tools (Microsoft excel and powerpoint; or Google Sheets and Slides)

Presentation skills (all levels including senior management )

ATTRIBUTES

Possess critical thinking and problem solving skills

Excellent decision-making and stakeholder management capabilities

Resourceful, adaptable with an agile mindset to navigate uncertainties

Confl ict resolution skills, diplomatic and with ability to engage stakeholders at all levels

Detailed and result oriented

Good communications skills, with client, team and all other stakeholders

Analytical and strong organizational skills, with excellent verbal and written ability

Self-motivated, decisive, with the ability to adapt to changes and competing demands

Proven ability to work creatively, analytically, systematically in a collaborative manner

Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective

Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities

Proven abilities in providing on site leadership by building and motivating team members to meet project goals, adhering to their responsibilities..

Proven ability to stay calm under pressure