Job Description

Role Purpose

As a Foundever HR Business Partner you will support the SA Team in providing a high-quality and proactive support service to the business. You will meet both corporate and statutory requirements, encompassing all aspects of resourcing, employee relations, employee development and reward, and adding value in support of the company’s business objectives.

Primary Responsibilities

• Provide guidance and support to Operations on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites.
• Act as the first point of contact for line managers on all HR related issues, in particular:
• Absence Management
• Performance Management
• Capability
• Discipline and Grievance
• Non-agent Recruitment and Selection
• Employment Law
• Employee Relations
• Human Resource Policies and Procedures
• Attend cross-site operations meetings and provide support on HR-related issues, in particular, providing advice and agreeing on actions in relation to absence management and conduct issues.
• Support the wider team in providing advice and guidance to the site leadership team on best practices, compliance with employment legislation, and internal security and audit procedures.
• Work across multi-disciplined Operations teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations.
• Work closely with the site teams, in the development of a performance-driven culture, which encourages individual ownership of results and associate development.
• Support the HR Team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently.
• Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two-way feedback is undertaken with associates.
• Support the HR Team in ensuring attendance and attrition are effectively managed and reviewed, with remedial actions taken where necessary.
• Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals.
• Support and deliver HR related projects.
• Support EverConnect initiatives at a local and regional level.
• Take personal responsibility to understand and comply with all company and client security requirements and policies.

Experience Requirements

• 3 – 5 years’ experience in an HR BP role within the BPO sector
• Proven track record with CCMA and IR Issues
• Experience in supporting changes of business process.
• Experience dealing with various campaign complexities
• People first approach
• HR Degree/ Certificate

Skills Requirements

• Excellent knowledge of current employment legislation
• Excellent communication, interpersonal, facilitation and influencing skills
• Ability to work with employees at all levels
• Ability to support change initiatives, with a good understanding of the principles of change management
• Strong skills in problem-solving, conflict resolution, motivation and negotiation
• Assertive with a can-do attitude
• Attention to detail and ability to work within a fast-paced, highly energetic environment
• Able to make positive contributions towards business improvement and teamwork