Job Description

• Own standard employee relations cases end-to-end: intake, fact-gathering, investigation, recommendation, and final documentation
• Conduct workplace investigations following the company's established framework, ensuring thoroughness, consistency, and confidentiality throughout
• Document case findings and recommendations clearly and in accordance with company standards
• Interpret and apply HR policies consistently and fairly, using judgment to identify when a situation falls outside standard precedent

• Coach supervisors through performance conversations before formal discipline is initiated, helping them frame the conversation, choose the right language, and document appropriately
• Help supervisors distinguish between performance issues, conduct issues, and situational factors, guiding them toward the appropriate response
• Partner with operations leaders on daily workforce issues, including attendance patterns, performance concerns, and engagement challenges
• Build trust and credibility with operations leadership as a go-to resource for people-related questions

• Provide site- and function-level input into workforce planning efforts, drawing on frontline knowledge of team dynamics and staffing needs
• Flag emerging workforce trends (turnover patterns, attendance issues, engagement signals) that may inform broader planning conversations

• Escalate complex, sensitive, or high-risk matters to the HR Manager promptly, with clear context and recommended next steps
• Support the HR Manager on site-level HR initiatives, projects, and process improvements
• Serve as a consistent, visible HR presence on the floor, building relationships that make early intervention possible before issues escalate

• 3–5 years of HR experience with direct ER case ownership
• Demonstrated experience independently managing employee relations casework, including investigations and documentation
• Comfort coaching frontline supervisors through difficult, sometimes emotionally charged performance conversations
• Sound judgment in applying policy consistently while recognizing when a matter needs to be escalated
• Strong presence and credibility with both operations leadership and hourly employees
• Ability to manage an active caseload with competing deadlines in a fast-paced manufacturing environment
• Bachelor's degree in HR, Business, or related field, or equivalent HR experience
• Experience working within Workday or comparable HRIS platforms preferred
• PHR or SHRM-CP certification a plus
• Bilingual (Spanish) strongly preferred
• Manufacturing or industrial environment experience preferred