Job Description

• Partner with frontline leaders in a fast-paced, high-volume operational environment.
• Leverage your contact centre, retail or industrial HR experience.
• Hybrid role based in Sydney CBD.

We are looking for an experienced HR Business Partner to join our fast-paced and collaborative team, supporting a large, predominantly frontline workforce. Partnering closely with leaders across the business, you'll provide practical, commercially focused HR solutions that drive performance, engagement, workforce planning, compliance and HR change projects.

You'll play a key role in supporting leaders through employee relations matters, change initiatives and people-focused programs, while helping to create a positive and high-performing workplace culture. In addition, you'll provide day-to-day leadership, coaching and development to a HR Advisor, contributing to the ongoing growth and capability of the HR team.

What You’ll Be Doing:

• Act as the primary HR partner for leaders of large frontline teams, providing expert advice on performance, employee relations, grievances and complex case management.
• Support employee engagement and organisational effectiveness through strong on-site presence, leader coaching & development, effective communication and practical people solutions.
• Lead remuneration and benefits activities, including benchmarking, performance reviews, incentive programs and recognition initiatives.
• Ensure HR governance and compliance across policy application including ER documentation, parental leave.
• Support talent and workforce planning through succession planning, identification of high-potential talent and partnering leaders with associated actions.

What We’re Looking For:

• Proven HR Business Partner or Senior HR Advisor experience supporting employees in frontline or operational environments.
• Experience leading, coaching and developing business leaders and HR team members, with the ability to build capability and drive high-quality HR service delivery.
• Experience working with contact centre, retail, manufacturing, logistics, industrial or similarly structured workforces where volume, pace and compliance are critical.
• Strong employee relations background, with practical expertise in employment legislation, Awards, dispute resolution, performance management and complex case management.
• Comfortable operating in a hands-on, high-volume environment, balancing competing priorities and providing clear, pragmatic advice to leaders.
• Demonstrated ability to influence leaders at multiple levels and build trusted partnerships in fast-moving, operational settings.

What’s In It for You?

We offer a range of benefits, including flexible hybrid working, performance‑based bonuses, wellbeing support through EAP and gym discounts, health insurance benefits, novated leasing options, member rates for car share providers, a relaxed dress code and complimentary breakfast snacks and fresh fruit in the office.

About Us

Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2000 staff in multiple locations in Australia, New Zealand, the USA, Philippines and the UK. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.