Job Description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Human Resources Business Partner

Onsite – 75 Eglinton Ave East, Toronto, Ontario

As an onsite Human Resources Business Partner, you will provide day-to-
day HR guidance and support to leaders and operations teams. You will partner with leaders on employee-related matters, support HR programs and initiatives that enhance the employee experience and help maintain a safe and healthy work environment. You will also work closely with the broader HR team, including Talent Acquisition, Employee Relations, HR Specialists,
Training, and the HR Helpdesk, to answer employee questions, support timely issue resolution, and provide clear, consistent guidance.

This onsite role operates within a matrix reporting structure, supporting Operations in
partnership with the HR Managers.

Key Responsibilities:

• Act as a visible onsite HR partner and build trusted relationships with employees,
• leaders and corporate support teams.
• Serve as a trusted advisor to employees and management, providing timely
• guidance to resolve workplace concerns /grievances and foster a fair, supportive,
• and compliant workplace culture.
• Work closely with local stakeholders, employees, managers, partner organization
• and others in the business unit to fully understand local needs (of the client, line
• of business, local requirements) and create targeted and specific people
• support plans.
• Collaborate with Talent Acquisition, Employee Relations, HR Specialists,
• Training and the HR Helpdesk team to resolve employee matters appropriately
• and efficiently.
• Support the delivery of HR programs and initiatives that strengthen employee
• engagement, retention, and the overall employee experience.
• Partner with leaders during organizational changes, new program launches,
• ramp-ups, reductions, schedule changes, and other business transitions.
• Serve as an onsite Health and Safety representative, supporting workplace
• safety practices, incident follow-up, and related employee guidance.
• Provide real-time HR support for urgent site matters, escalating issues as
• appropriate and ensuring timely communication with stakeholders.
• Contribute to HR projects, process improvements, and site-level initiatives that
• improve HR service delivery and operational effectiveness.

Qualifications

• University degree in Human Resources, Business Administration, or a related
• field. CHRP or CHRL designation preferred.
• At least seven (7+) years of progressive HR experience within a fast paced
• working environment.
• Proven experience in an HR role that partnered with the business and
• demonstrated ability to influence and build trust with stakeholders at all levels.
• Strong knowledge of provincial employment law and regulatory bodies
• Exceptional verbal and written communication skills
• Employee Relations and Labour Relations experience
• Fluent in English. Bilingual French/English an asset
• Solid knowledge of Google Workspace tools (Sheets , Slides , docs etc.)
• Experience with Workday is preferred
• Must produce documentation verifying eligibility to work in Canada
• Must be able to work 100% onsite at our Toronto office

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.